Account Manager, Client Development & Renewals (Texas)

sentinellabs; United States; On-site; USD 80,000 - 140,000; Full time

Job summary

SentinelOne is seeking an Account Manager, Client Development & Renewals to own an existing book of accounts and drive renewal retention and expansion revenue. This growth-first role focuses on expanding opportunities within current customers, not just handling renewals.

You will work with Account Executives, Customer Success Managers, and Sales Engineering to protect the base, uncover whitespace, and close multi-year deals through consultative conversations.

Qualifications

• 3 to 5 years in renewals, account management, or a customer-facing sales role, with upsell/cross-sell closing experience in SaaS or cybersecurity.
• A track record of hitting or beating quota, including net revenue retention above 100% on own book.
• Proven experience running consultative upsell/cross-sell motions

Responsibilities

• Own a portfolio of existing accounts and drive renewal retention and expansion bookings.
• Lead consultative expansion conversations focusing on customer use cases and outcomes, not just quotes.
• Manage renewals end to end: quoting, multi-threading, negotiation, on-time close.
• Identify churn/downgrade risk early and run save motions with CSM, Support, and leadership.
• Own an accurate forecast across renewal and expansion; keep Salesforce and CPQ updated with a defendable pipeline.
• Collaborate with CSMs, AEs, SEs, and channel partners on coverage and growth.

Skills

Renewals experience

Account management

Upsell/Cross-sell

SaaS sales

Cybersecurity knowledge

Job description

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We're looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As an Account Manager, Client Development & Renewals, you will be tasked with owning a book of existing customer accounts and driving both renewal retention and expansion revenue within them. This is not a transactional renewals seat; it is a growth-first role where renewal is the floor, not the goal, and you will protect the base by keeping renewals healthy and on time and grow it by uncovering and closing whitespace, running consultative upsell and cross-sell conversations, and turning satisfied customers into expanding ones. You will sit within the Client Development / Renewals organization and partner closely with Account Executives, Customer Success Managers, and Sales Engineering, in a role built for a rep who is driven to outgrow a base they know well, own their numbers, and earn a path to strategic accounts or AE-track roles through expansion results.

What Will You Do?

• Own a portfolio of existing accounts, carrying a dual quota of renewal retention and expansion bookings (upsell/cross-sell); identify whitespace across the SentinelOne product portfolio and run consultative expansion conversations, leading with customer use cases and outcomes, not just quotes; spot expansion triggers early, including new use cases, org growth, underutilized licenses ready to convert, and competitive displacement openings; build repeatable account plans with your CSM and SE partners that map multi-year growth, not just the next renewal.
• Manage renewals end to end, from early quoting and multi-threading through negotiation and on-time close; keep renewal timelines definitive and forecasts predictable across your book, so the primary focus remains on whitespace and expansion with your accounts; handle commercial negotiation on your accounts, including multi-year commitments, with support on the most complex deals.
• Identify churn and downgrade risk early by watching deployment health, usage, support signals, and sentiment across your accounts; run save motions on at-risk accounts, pulling in CSM, Support, and leadership when needed; flag overdeployment/downgrade exposure and get ahead of it before it hits the renewal.
• Own an accurate, transparent forecast across both renewal and expansion pipeline for your book; keep Salesforce and CPQ/quoting tools current, with accurate stages and a renewal/expansion pipeline you can defend; structure and close deals cleanly, using approved pricing and quote automation.
• Partner with CSMs on account coverage so there is no gap or overlap, and with AEs and SEs on expansion opportunities; partner with our Channel/MSSP partners on renewal continuity and baseline growth for partner-managed accounts; bring the customer's voice back to Product and the broader team, including what is working, what is stuck, and where the next opportunity is.

What Skills and Knowledge Will You Bring?

• 3 to 5 years in renewals, account management, or a customer-facing sales role, with upsell/cross-sell closing experience on your record, ideally in SaaS or cybersecurity.
• A track record of hitting or beating quota, including driving net revenue retention above 100 percent on your own book (expansion outpacing churn), not just renewal completion.
• Proven experience running consultative upsell/cross-sell motions