Growth-Focused Account Manager, Custom Apparel

SPACECRAFT PRODUCT LAB LLC; Vernon (CA); On-site; USD 50,000 - 55,000; Full time

Job summary

Spacecraft Product Lab is seeking a results-driven sales professional to lead new business for custom apparel, cut-and-sew products, and related merchandise in Vernon, CA.

You will respond to inquiries, build long-term client relationships, and guide opportunities from discovery to delivery, including quotes, samples, and production coordination. This role offers a base salary with commission and room to grow.

Qualifications

• 1–3 years in sales, account management, or client-facing roles.
• Proven record in establishing a sales pipeline.
• Experience in promotional products, branded merchandise, apparel, fashion, textiles, printing, embroidery, or custom manufacturing.
• Familiarity with cut-and-sew development and apparel production.
• Knowledge of decoration methods such as screen printing, embroidery, heat transfer, sublimation, appliqué, and direct-to-garment printing.
• Demonstrated ability to build relationships, identify client needs, and guide opportunities toward a purchasing decision.
• Ability to manage multiple client projects, priorities, and deadlines simultaneously.
• Strong written and verbal communication skills.
• Strong attention to detail, particularly when managing specifications, quantities, pricing, artwork, and timelines.
• Excellent organization, follow-through, and problem-solving skills.
• Ability to prepare quotes, follow up on open opportunities, and maintain an organized sales pipeline.
• Ability to collaborate effectively with creative, sourcing, production, and operations teams.
• Comfort working in a fast-paced environment where project details and priorities may change.
• Proficiency with standard business software and the ability to learn CRM, quoting, and project-management systems.
• A proactive, accountable approach to both sales and client service.

Responsibilities

• Develop new business for custom apparel, cut-and-sew products, decoration, and related merchandise.
• Respond to inbound inquiries and proactively pursue new sales opportunities.
• Build relationships with brands, businesses, agencies, distributors, and other prospective clients.
• Identify each client's goals, budget, quantities, timeline, and product requirements.
• Recommend products, materials, decoration methods, and production approaches that align with the client's needs.
• Prepare and present quotes, proposals, samples, and product options.
• Follow up consistently with prospects and clients to move opportunities toward a decision.
• Own assigned projects from the initial client conversation through final delivery.
• Coordinate quoting, artwork, samples, approvals, purchase orders, production schedules, and delivery details.
• Set clear client expectations regarding pricing, minimums, lead times, revisions, and production requirements.
• Maintain accurate client records, project details, pricing information, and sales activity.
• Communicate proactively with clients and internal teams throughout the project lifecycle.
• Partner with creative, sourcing, production, operations, and logistics teams to keep projects moving.
• Address project concerns promptly and support the resolution of production or delivery issues.
• Follow up after delivery to confirm client satisfaction and identify reorder opportunities.
• Turn successful one-off projects into recurring programs and long-term client relationships.
• Meet individual sales, revenue, margin, and account-development goals.
• Identify growing accounts that may be ready for larger strategic engagement.

Skills

Sales pipeline development

Account management

Client relationship building

Quoting and proposals

Project coordination

Cross-functional collaboration

Communication skills

Attention to detail

CRM familiarity

Tools

CRM software

Quoting tools

Job description

Spacecraft Product Lab is seeking a results-driven sales professional to lead new business for custom apparel, cut-and-sew products, and related merchandise in Vernon, CA.

You will respond to inquiries, build long-term client relationships, and guide opportunities from discovery to delivery, including quotes, samples, and production coordination. This role offers a base salary with commission and room to grow.