Growth Engineer — Platform Adoption & ARR Expansion

Passionfruit; New York (NY); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Passionfruit is seeking a proactive growth engineer to own the customer ecosystem, drive platform adoption, and fuel ARR growth through strategic expansion. You will serve as the primary link between client needs and our Product/Engineering teams, optimizing platform usage and unlocking upsell opportunities.

In your first 30 days, you will audit the top accounts, spin up a demo environment to map UI/UX friction, and set up a structured delivery pipeline for engineering feedback.

Qualifications

• Proven experience in technical customer success, account management, or sales engineering (SaaS experience preferred).
• Strong technical aptitude with the ability to troubleshoot platform configurations and understand data workflows.
• Demonstrated track record of identifying expansion opportunities and driving ARR growth.
• Excellent communication skills to bridge the gap between non-technical clients and internal engineering teams.

Responsabilités

• Audit usage across top-tier ARR accounts and understand client contexts.
• Master platform data flows and identify UI/UX friction and configuration bottlenecks.
• Turn customer insights into actionable roadmap ideas for Product and Engineering.
• Map expansion opportunities across current accounts and pitch upsells.

Connaissances

Technical CS

Account management

Sales engineering

SaaS experience

Description du poste

Passionfruit is seeking a proactive growth engineer to own the customer ecosystem, drive platform adoption, and fuel ARR growth through strategic expansion. You will serve as the primary link between client needs and our Product/Engineering teams, optimizing platform usage and unlocking upsell opportunities.

In your first 30 days, you will audit the top accounts, spin up a demo environment to map UI/UX friction, and set up a structured delivery pipeline for engineering feedback.