Customer Growth Engineer

Passionfruit; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Passionfruit is seeking a proactive growth engineer to own the customer ecosystem, drive platform adoption, and fuel ARR growth through strategic expansion. You will serve as the primary link between client needs and our Product/Engineering teams, optimizing platform usage and unlocking upsell opportunities.

In your first 30 days, you will audit the top accounts, spin up a demo environment to map UI/UX friction, and set up a structured delivery pipeline for engineering feedback.

Qualifications

• Proven experience in technical customer success, account management, or sales engineering (SaaS experience preferred).
• Strong technical aptitude with the ability to troubleshoot platform configurations and understand data workflows.
• Demonstrated track record of identifying expansion opportunities and driving ARR growth.
• Excellent communication skills to bridge the gap between non-technical clients and internal engineering teams.

Responsibilities

• Audit usage across top-tier ARR accounts and understand client contexts.
• Master platform data flows and identify UI/UX friction and configuration bottlenecks.
• Turn customer insights into actionable roadmap ideas for Product and Engineering.
• Map expansion opportunities across current accounts and pitch upsells.

Skills

Technical CS

Account management

Sales engineering

SaaS experience

Job description

We are looking for a proactive, technically-minded growth engineer to take ownership of our customer ecosystem, drive platform adoption, and fuel ARR growth through strategic expansion. You will serve as the primary link between client needs and our Product/Engineering teams, optimizing platform usage and unlocking upsell opportunities.

Key Responsibilities

• Account Ownership & Health: Audit usage across top-tier ARR accounts, identify usage ceilings or value drop-offs, and deeply understand unique client business contexts.
• Technical Optimization: Master platform data flows, build mock customer profiles to locate UI/UX friction, and proactively identify technical bottlenecks in client configurations.
• Product Feedback Pipeline: Turn raw customer insights into actionable roadmap ideas, delivering structured feature requests and friction points directly to Product and Engineering.
• Expansion & ARR Growth: Master upcoming feature/agent rollouts, map expansion opportunities across current accounts, and pitch/demo upsells to drive incremental revenue.

First 30-Day Priorities

• Audit the top 5 highest-ARR accounts and evaluate platform utilization.
• Spin up a demo environment to map out UI/UX friction points.
• Set up a structured delivery pipeline (Slack, tickets, syncs) for engineering feedback.

Qualifications

• Proven experience in technical customer success, account management, or sales engineering (SaaS experience preferred).
• Strong technical aptitude with the ability to troubleshoot platform configurations and understand data workflows.
• Demonstrated track record of identifying expansion opportunities and driving ARR growth.
• Excellent communication skills to bridge the gap between non-technical clients and internal engineering teams.