Growth Enablement Lead - Scale Onboarding & Revenue

Clay Labs; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Clay Labs in New York City is hiring a full-time Growth Strategy Enablement lead to build and scale onboarding and enablement for our customer-facing team. You’ll manage systems, content, and training to help the GS team ramp faster, drive retention and see measurable impact.

You’ll work with fast-growing SaaS partners to translate product updates into actionable workflows, develop playbooks and certifications, and scale knowledge sharing with AI-driven tooling.

Qualifications

• 4+ years experience in enablement or customer success in SaaS.
• Strong communicator capable of running workshops, certifications, and executive-level conversations.
• Technically fluent with data workflows, integrations, and automation concepts.
• Experience building onboarding, ever-boarding, certifications, and playbooks that improve adoption/retention/expansion.

Responsibilities

• Design and scale onboarding and ever-boarding programs that accelerate ramp time and establish a foundation for success.
• Capture and scale top performers' practices into repeatable playbooks, talk tracks, and frameworks.
• Collaborate cross-functionally with Product, Marketing, and GTME to translate product releases into actionable workflows.
• Design and maintain enablement systems that scale with a rapidly growing GS team, using AI and automation.
• Directly impact revenue by improving ramp time, increasing adoption, and driving measurable performance.

Skills

Enablement

Customer success

Workshop facilitation

Data fluency

Automation concepts

Content management

Tools

Notion

Gong

LMS

Job description

Clay Labs in New York City is hiring a full-time Growth Strategy Enablement lead to build and scale onboarding and enablement for our customer-facing team. You’ll manage systems, content, and training to help the GS team ramp faster, drive retention and see measurable impact.

You’ll work with fast-growing SaaS partners to translate product updates into actionable workflows, develop playbooks and certifications, and scale knowledge sharing with AI-driven tooling.