Strategic Growth Leader, Customer Success

Clay; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Clay in San Francisco is hiring a Manager of Strategic Growth to lead a team that acts as trusted advisors to our largest enterprise customers, helping them unlock the platform's full potential and drive meaningful business outcomes.

You will hire and coach strategists, own 1–2 strategic accounts initially, and design multi-year expansion plans. Partner with Sales, Product, Engineering and Marketing to influence roadmap, forecast KPIs, and evolve playbooks for scalable growth.

Qualifications

• 4+ years leading teams in customer growth or success.
• 8+ years in customer-facing roles (CSM, AM, etc.) at a B2B SaaS company.
• Proven track record of driving revenue growth and retention.
• Experience engaging with executive-level customers is a plus.

Responsibilities

• Hire, coach, and lead a team of Strategic Growth Strategists.
• Own 1–2 strategic accounts initially and drive expansion.
• Partner with Sales, Product, Engineering and Marketing to align GTM strategy with customer needs.
• Forecast, track KPIs, and report on account health across the portfolio.

Skills

Leadership

Enterprise accounts

Strategic thinking

Coaching

Cross-functional collaboration

Job description

Clay in San Francisco is hiring a Manager of Strategic Growth to lead a team that acts as trusted advisors to our largest enterprise customers, helping them unlock the platform's full potential and drive meaningful business outcomes.

You will hire and coach strategists, own 1–2 strategic accounts initially, and design multi-year expansion plans. Partner with Sales, Product, Engineering and Marketing to influence roadmap, forecast KPIs, and evolve playbooks for scalable growth.