Growth-Driven Staff Assistant | Client Care & Admin Support

Kristina Cook - State Farm Agent; China Grove (NC); On-site; USD 13,776 - 16,531; Part time

Job summary

Kristina Cook - State Farm Agent is seeking a Staff Assistant to deliver exceptional client experiences and support daily agency operations in China Grove, NC. You will handle inquiries, coordinate with team members, and help the community through proactive service and attentive problem-solving.

Ideal candidates are customer-focused, empathetic, and sales-minded with strong communication skills. This is an entry-level opportunity with growth potential in a busy office.

Qualifications

• Dedicated to customer service.
• Relate to customers and anticipate needs.
• Excellent communication to assist customers and coordinate.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Kristina Cook - State Farm Agent is seeking a Staff Assistant to deliver exceptional client experiences and support daily agency operations in China Grove, NC. You will handle inquiries, coordinate with team members, and help the community through proactive service and attentive problem-solving.

Ideal candidates are customer-focused, empathetic, and sales-minded with strong communication skills. This is an entry-level opportunity with growth potential in a busy office.