Staff Assistant - State Farm Agent Team Member

Kristina Cook - State Farm Agent; China Grove (NC); On-site; USD 13,776 - 16,531; Part time

Job summary

Kristina Cook - State Farm Agent is seeking a Staff Assistant to deliver exceptional client experiences and support daily agency operations in China Grove, NC. You will handle inquiries, coordinate with team members, and help the community through proactive service and attentive problem-solving.

Ideal candidates are customer-focused, empathetic, and sales-minded with strong communication skills. This is an entry-level opportunity with growth potential in a busy office.

Qualifications

• Dedicated to customer service.
• Relate to customers and anticipate needs.
• Excellent communication to assist customers and coordinate.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

ROLE DESCRIPTION:

As a Staff Assistant - State Farm Agent Team Member with Kristina Cook - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Growth potential/Opportunity for advancement within my office
• Valuable career-building experience

Compensation: $10.00 - $12.00 per hour

Ready to Launch Your Career?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to make an impact, see immediate success, we could be the place for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Kristina Cook - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• Our office is located in China Grove.
• Our office is open 9:00am to 5:00pm - Mon to Thurs & 9:00 am-4:30 pm on Fridays - Closed for lunch daily 1-2pm.
• We currently have 6 team members at our agency.
• Our agency has received awards including: Ambassador Travel and Legion of Honor

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.