Growth-Driven Personal Banker

Valley National Bank; Clifton (NJ); On-site; USD 28,000 - 47,000; Full time

Job summary

Valley Bank is seeking a Banking Service Professional (Personal Banker) in New Jersey to support sales and service activities, educate clients, and present banking solutions. You will handle teller and platform transactions while assisting the Market Manager in delivering quality service.

The role emphasizes growing customer relationships, cross-selling, and compliance with bank policies. 40-hour work weeks with Saturdays, full-time status, and opportunities to advance within a trusted,

Qualifications

• High School Diploma or GED; and minimum of one year experience in customer service, retail sales and service position with cash handling, or a similar role.

Responsibilities

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support.
• Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards.
• Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service.
• Maintain cash drawer and utilize teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical thinking

Decision making

Customer service

Retail banking knowledge

Multi-tasking

Education

High School Diploma or GED

Tools

FIS/IBS

Job description

Valley Bank is seeking a Banking Service Professional (Personal Banker) in New Jersey to support sales and service activities, educate clients, and present banking solutions. You will handle teller and platform transactions while assisting the Market Manager in delivering quality service.

The role emphasizes growing customer relationships, cross-selling, and compliance with bank policies. 40-hour work weeks with Saturdays, full-time status, and opportunities to advance within a trusted,