Growth-Driven Ops Manager – Installations & Service

Window Nation; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonus

Medical, dental, vision, life, and 401

Paid time off

Growth opportunities

Training from Day One

Team culture

Job summary

Window Nation is seeking an Operations Manager to lead branch installation operations in Raleigh, NC. The role focuses on profitability, pipeline management, inventory efficiency, and customer experience, reporting to the Regional Director, Installation Services.

You will build efficient operations, multitask across functions, and drive growth. Requires strong leadership and relevant field experience for a fast-paced home improvement environment.

Qualifications

• 7+ years of experience in operations, production, manufacturing, logistics, distribution, or related industry.
• 4+ years of progressive leadership or management experience leading teams and driving results.
• Bachelor’s degree in business, operations or construction management (or related field).
• Valid driver’s license.

Responsibilities

• Develop and manage the branch operational plan to meet company goals and objectives.
• Deliver on branch margin and profitability targets; monitor actions to increase revenue and profitability.
• Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators.
• Maintain positive customer relationships; identify, monitor, and manage customer service standards.
• Collaborate with the regional team to identify, develop, and implement best practices and SOPs.

Skills

Operations management

People leadership

Strategic planning

Communication

Education

Bachelor’s degree in business, operations or construction management

Tools

CRM systems (Salesforce)

Microsoft Dynamics

Microsoft Office Suite

Data analysis tools

Job description

Window Nation is seeking an Operations Manager to lead branch installation operations in Raleigh, NC. The role focuses on profitability, pipeline management, inventory efficiency, and customer experience, reporting to the Regional Director, Installation Services.

You will build efficient operations, multitask across functions, and drive growth. Requires strong leadership and relevant field experience for a fast-paced home improvement environment.