Operations Manager - Greenville SC

Window Nation; Greenville (SC); Hybrid; USD 80,000 - 106,000; Full time

Job summary

Window Nation is seeking an Operations Manager to lead the branch installation operations, driving profitability, efficiency, and exceptional customer experience. The role reports to the Regional Director, Installation Services and requires cross-functional collaboration and staff development.

Ideal candidates bring strong service-industry leadership, P&L experience, and knowledge of installation processes, building codes, and CRM tools.

Qualifications

• At least 7 years in the service industry with leadership experience.
• At least 4 years of progressive leadership experience.
• At least 3 years managing a branch P&L and staff.
• Driving record meets company insurance standards.

Responsibilities

• Develop and manage the branch operational plan to meet goals.
• Oversee day-to-day branch operations.
• Improve production adherence and troubleshoot downtime and process issues.
• Deliver on branch margin and profitability targets and monitor actions.
• Manage branch expenditures within budget guidelines.
• Lead and develop direct reports and recruit staff.
• Maintain positive customer relationships and service standards.
• Collaborate with the regional team to implement best practices and SOPs.
• Obtain or maintain required licenses and certifications.

Skills

Leadership

P&L management

Service industry experience

Driving record

CRM experience

Process improvement

Vendor/contractor recruiting

Microsoft Office proficiency

Education

Bachelor's Degree

Tools

Salesforce

MS Dynamics

Microsoft Office

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Reporting to the Regional Director, Installation Services, our Operations Manager is responsible for the overall operations of the branch installation process. This includes overseeing the profitability, pipeline management, inventory efficiency, expense control, staff development as well as hyper focus on the customer experience.

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business’s growth strategy. The candidate should be comfortable multitasking and working cross-functionally with different business functions. The ideal candidate will have previous experience in related fields.

Core Role Responsibilities

• Develop and manage the branch operational plan that meets the company’s goals and objectives.
• Manage the day-to-day activities that are required to maintain operations in a branch
• Assisting in improving and achieving production adherence to schedule by monitoring daily production downtime and operations efficiency, troubleshooting process and equipment operability issues, identifying root causes, and implementing solutions.
• Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
• Manage branch expenditures within budget guidelines
• Analytically review branch data and information; provide and execute on solutions when needed
• Inspire excellence; embody our Core Values
• Lead, develop and manage direct reports
• Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators
• Maintain positive customer relationships; identify, monitor, and manage customer service standards
• Collaborate with the regional team to identify, develop, and implement best practices and SOPs
• Ability to obtain or maintain all required local, state and federal licenses and certifications

Basic Qualification

• At least 7 years of service industry experience
• At least 4 years of progressive leadership experience
• At least 3 years experience in managing the financials of a branch/P&L
• Driving record that meets company’s insurance standards

Preferred Qualifications

• Experience with service and installation programming preferred
• Bachelors Degree
• Experience with service and installation Management or related field
• Ability to accurately measure the dimensions and determine installation processes for windows and doors
• Knowledge of applicable building codes and construction techniques
• Previous work experience recruiting independent contractors
• High proficiency-level in Microsoft Office Suite
• Expertise in CRMs; Salesforce or MS Dynamics experience a plus

$80,000 - $106,000 a year

#LI-NB1

Window Nation cultivates a culture of inclusionthat respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.