Install Operations Manager

DH Pace; Raleigh (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Company-paid life insurance

401(k) with employer match

HSA and FSA options

Voluntary benefits including life and

Employee discounts

Competitive compensation with reviews

Job summary

DH Pace is seeking an Install Manager for our Raleigh, NC office. You will oversee day-to-day operations of the commercial install department, plan schedules, manage labor costs, and ensure projects are completed on time and within budget.

The ideal candidate has a Bachelor's degree and prior management experience, with strong customer communication skills and the ability to supervise a field team. Will participate in hiring, training, and developing staff as needed.

Qualifications

• Bachelor's degree and previous management experience preferred, or an equivalent combination of education and experience.
• Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations.
• Review customer survey data and respond to customer concerns.
• Possess an ability for technical applications and mechanical systems.
• Must possess a valid driver's license and a good driving record.

Responsibilities

• Manage day-to-day operations of the commercial install department.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure proper execution.
• Review workload and manpower to meet customer commitments cost-effectively.
• Ensure projects are completed timely, below budget and to customer satisfaction.
• Review monthly financial/operational reports and develop action plans to improve performance.
• Improve field team performance through regular reviews.
• Assist with hiring, training and developing new employees.
• Handle other responsibilities as assigned.

Skills

Scheduling

Dispatching

Project management

Labor cost management

Customer communication

Education

Bachelor's degree or equivalent

Management experience

Job description

DH Pace is seeking an Install Manager for our Raleigh, NC office. You will oversee day-to-day operations of the commercial install department, plan schedules, manage labor costs, and ensure projects are completed on time and within budget.

The ideal candidate has a Bachelor's degree and prior management experience, with strong customer communication skills and the ability to supervise a field team. Will participate in hiring, training, and developing staff as needed.