Operations Manager - Greenville SC

Window Nation; Orlando (FL); On-site; USD 80,000 - 106,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Benefits package

Paid time off

Growth opportunities

Team culture

Job summary

Window Nation is seeking an experienced Operations Manager to oversee branch installation operations in the Orlando area. You will drive profitability, optimize inventory, manage budgets, and lead a team to deliver exceptional customer experiences while collaborating across functions.

Ideal candidates have 7+ years in service industries with 4+ years of leadership and proven ability to manage branch P&L, scheduling, and compliance with building codes. A Bachelor's degree is preferred.

Qualifications

• 7+ years of service industry experience
• 4+ years of progressive leadership experience
• 3+ years managing branch P&L
• Driving record meets company insurance standards

Responsibilities

• Develop and manage the branch operational plan aligning with company goals
• Oversee day-to-day branch operations to maintain smooth performance
• Improve production adherence by monitoring downtime and efficiency
• Deliver on branch margin and profitability targets and monitor expenditures
• Recruit, onboard and manage staff; maintain appropriate headcount
• Maintain positive customer relationships and collaborate with regional team to implement best practices

Job description

_ Now backed by the nationwide reach of Window Nation, NewSouth Window Solutions delivers the same trusted local craftsmanship with even more opportunity to grow and innovate. _

At NewSouth, we’re proud to transform homes across the Southeast with high quality windows and doors designed to stand up to the region’s climate and elevate everyday living. For years, homeowners have chosen NewSouth for our craftsmanship, customer focus, and commitment to doing things the right way. Now, as part of the Window Nation family, we’re entering an exciting period of growth that brings added stability, expanded resources, and new opportunities for our teams. If you want to make an impact, grow your career, and be part of a company that invests in you, you’ll find your next chapter here.

Reporting to the Regional Director, Installation Services, our Operations Manager is responsible for the overall operations of the branch installation process. This includes overseeing the profitability, pipeline management, inventory efficiency, expense control, staff development as well as hyper focus on the customer experience.

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business’s growth strategy. The candidate should be comfortable multitasking and working cross-functionally with different business functions. The ideal candidate will have previous experience in related fields.

Core Role Responsibilities

• Develop and manage the branch operational plan that meets the company’s goals and objectives.
• Manage the day-to-day activities that are required to maintain operations in a branch
• Assisting in improving and achieving production adherence to schedule by monitoring daily production downtime and operations efficiency, troubleshooting process and equipment operability issues, identifying root causes, and implementing solutions.
• Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
• Manage branch expenditures within budget guidelines
• Analytically review branch data and information; provide and execute on solutions when needed
• Inspire excellence; embody our Core Values
• Lead, develop and manage direct reports
• Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators
• Maintain positive customer relationships; identify, monitor, and manage customer service standards
• Collaborate with the regional team to identify, develop, and implement best practices and SOPs
• Ability to obtain or maintain all required local, state and federal licenses and certifications

Basic Qualification

• At least 7 years of service industry experience
• At least 4 years of progressive leadership experience
• At least 3 years experience in managing the financials of a branch/P&L
• Driving record that meets company’s insurance standards

Preferred Qualifications

• Experience with service and installation programming preferred
• Bachelors Degree
• Experience with service and installation Management or related field
• Ability to accurately measure the dimensions and determine installation processes for windows and doors
• Knowledge of applicable building codes and construction techniques
• Previous work experience recruiting independent contractors
• High proficiency-level in Microsoft Office Suite
• Expertise in CRMs; Salesforce or MS Dynamics experience a plus

$80,000 - $106,000 a year

#LI-NB1

What We Offer:

• Competitive pay
• Bonus opportunities for eligible roles
• Benefits package for Full-Time Employees (medical, dental, vision, life, and 401(k) retirement options)
• Paid time off
• Growth opportunities within a rapidly expanding company
• A supportive team culture where your contributions matter and craftsmanship is celebrated

Window Nation cultivates a culture of inclusionthat respects our employees’ individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.