Growth-Driven Ops Leader for Home Services

Moore Home Services; Petaluma (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Annual bonus

Medical, dental, and vision coverage

401(k) with company match

Generous vacation and holidays

Training and development

Team-focused culture

Job summary

Moore Home Services in California seeks an Operations Manager to lead revenue-driven operations across HVAC, plumbing, drains, and electrical divisions. You will drive sales process improvements, implement scalable practices, and coach managers, technicians, and frontline staff to achieve targets.

You will collaborate with leadership to grow revenue, gross profit, and customer retention while maintaining safety and quality across field operations.

Qualifications

• 7–10+ years in operations management, sales leadership, revenue operations, or a related leadership role within field service, home services, construction, manufacturing, or a similar industry.
• Proven success improving sales processes, generating revenue, coaching teams, and increasing business performance.
• Experience managing budgets, operational performance, and process improvement initiatives.
• Strong knowledge of service operations, residential sales practices, workforce scheduling, and project management.
• Proficiency with business software; experience with CRM, dispatch, or ERP tools such as ServiceTitan is a plus.
• Excellent decision‑making, problem‑solving, and communication skills, with the ability to influence across all levels.

Responsibilities

• Own and improve sales processes across HVAC, Plumbing, Drains, and Electrical service departments, from customer inquiry through completed service and follow‑up.
• Drive revenue growth by monitoring sales and operational KPIs, identifying performance gaps, and implementing scalable processes and best practices.
• Develop and deliver sales training, coaching, and performance management for managers, supervisors, technicians, and other customer‑facing employees.
• Partner with leadership to execute business strategies that support revenue growth, gross profit, customer acquisition, and retention.
• Oversee day‑to‑day service operations to ensure efficient workflow, consistent sales execution, and exceptional customer experiences.
• Analyze operational and financial data, including revenue, gross profit, conversion, average ticket, labor utilization, and service performance metrics, to identify opportunities for improvement.
• Manage workforce planning, technician scheduling, dispatch coordination, and resource allocation to meet service demand and maximize revenue opportunities.
• Collaborate with sales and marketing teams on lead management, customer acquisition, retention programs, and growth initiatives.
• Establish accountability through clear goals, scorecards, regular performance reviews, and actionable coaching.
• Ensure compliance with company policies, safety standards, and quality expectations across all operations.
• Build and maintain strong relationships with customers, vendors, contractors, and internal teams.
• Oversee fleet, inventory, tools, and equipment management to ensure accountability and operational readiness.
• Lead, coach, and develop managers, supervisors, and frontline employees through training, mentorship, and performance management.
• Foster a positive, inclusive, and performance‑driven culture focused on teamwork, accountability, and continuous improvement.

Skills

Sales leadership

Revenue operations

Operations management

Budget management

Team development

Project management

CRM / ERP

Communication

Tools

ServiceTitan

CRM software

Dispatch software

ERP tools

Job description

Moore Home Services in California seeks an Operations Manager to lead revenue-driven operations across HVAC, plumbing, drains, and electrical divisions. You will drive sales process improvements, implement scalable practices, and coach managers, technicians, and frontline staff to achieve targets.

You will collaborate with leadership to grow revenue, gross profit, and customer retention while maintaining safety and quality across field operations.