Sales-Driven Field Service Operations Leader

Moore Home Services; Rohnert Park (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Annual performance-based bonus

Medical, dental, and vision coverage

401(k) with company match

Vacation, holidays, and sick leave

Ongoing training and advancement

Inclusive, dynamic work environment

Job summary

Moore Home Services in California seeks an experienced Operations Manager to lead performance across residential HVAC, plumbing, Drains, and Electrical divisions. You will drive sales processes, monitor KPIs, and coach managers and technicians to deliver outstanding service and profitability.

This role emphasizes developing scalable processes, optimizing field operations, and fostering accountability, safety, collaboration, and continuous improvement across office, warehouse, and on-site teams.

Qualifications

• 7–10+ years in operations management or sales leadership.
• Proven success improving sales processes and revenue.
• Experience managing budgets and performance initiatives.
• Strong knowledge of service operations and scheduling.
• Familiarity with CRM/ERP tools such as ServiceTitan.
• Excellent decision-making and cross-level communication.

Responsibilities

• Own and improve sales processes across HVAC, Plumbing, Drains, and Electrical service departments from inquiry to follow-up.
• Drive revenue growth by monitoring sales and operational KPIs and implementing scalable processes.
• Develop and deliver sales training, coaching, and performance management for managers, supervisors, technicians, and front-line staff.
• Partner with leadership to execute strategies that support revenue growth, gross profit, and retention.
• Oversee day-to-day service operations for efficient workflow and exceptional customer experiences.
• Analyze revenue, gross profit, conversion, ticket size, labor utilization, and service performance metrics to identify improvements.
• Manage workforce planning, scheduling, dispatch coordination, and resource allocation to meet demand and maximize revenue.

Skills

Sales leadership

Revenue generation

Operational leadership

Data analysis

KPI management

Change management

Team development

Budget management

Communication

Strategic planning

Tools

CRM

Dispatch software

ERP systems

ServiceTitan

Job description

Moore Home Services in California seeks an experienced Operations Manager to lead performance across residential HVAC, plumbing, Drains, and Electrical divisions. You will drive sales processes, monitor KPIs, and coach managers and technicians to deliver outstanding service and profitability.

This role emphasizes developing scalable processes, optimizing field operations, and fostering accountability, safety, collaboration, and continuous improvement across office, warehouse, and on-site teams.