Assistant Manager — Lead Team, Elevate Guest Experience

100109 - Swig Citrus & Bell; Surprise (AZ); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Discounted Drinks & Cookies

Flexible hours

Growth opportunities

Team competitions

Job summary

Swig is seeking an Assistant Manager in Surprise, AZ to keep the store running smoothly, greet guests, and ensure a clean, inviting atmosphere. You’ll lead both front-of-house and back-of-house teams while upholding Swig’s high standards.

You’ll train staff, manage schedules, handle customer-service issues, drive sales, and contribute to weekly reporting and inventory. This role values teamwork, growth, and delivering happy moments in every cup.

Qualifications

• Must be at least 16 years of age.
• Experience in restaurant operations and staff leadership is preferred.
• Excellent communication and teamwork skills.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring Swig’s standards are met in both FOH and BOH
• Train, develop, mentor, and communicate with staff to foster a positive work environment and achieve success.
• Act as the primary point of contact for customer service and manage online reviews.
• Drive sales growth and manage labor costs to improve profitability.
• Monitor and optimize operational efficiency, including prep, stocking, and staging.
• Adjust staffing schedules to ensure adequate coverage and manage labor costs.
• Assist with weekly reports, inventory management, and operational documentation.
• Uphold company values, enforce policies, and maintain a safe, clean, and organized environment.
• Complete store checklists, manage deposits, and ensure smooth operations.
• Stock, prep, and rotate food, supplies, and chemicals for smooth service.
• Craft quality drinks and food by following Swig’s procedures.
• Communicate clearly with guests and teammates to ensure a smooth, seamless experience
• Assist with to-go and delivery orders, ensuring accuracy and timely service.
• Collaborate with your team to meet goals and create a welcoming atmosphere.
• Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!

Skills

Restaurant operations

Customer service

Team leadership

Communication

Tools

POS system

Job description

Swig is seeking an Assistant Manager in Surprise, AZ to keep the store running smoothly, greet guests, and ensure a clean, inviting atmosphere. You’ll lead both front-of-house and back-of-house teams while upholding Swig’s high standards.

You’ll train staff, manage schedules, handle customer-service issues, drive sales, and contribute to weekly reporting and inventory. This role values teamwork, growth, and delivering happy moments in every cup.