Growth-Driven General Manager: Retail, Service & Ops

Creative Hot Tub Designs; Reno (NV); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

Dental insurance

Vision insurance

Paid time off

Sick leave

Job summary

Creative Hot Tub Designs, Reno/Sparks, Nevada, seeks a hands-on General Manager to oversee daily operations across showrooms, service, installation and warehouse. You will work with ownership on long-term growth, develop leaders, improve efficiency, and drive profitability in a scalable business.

Ideal candidates have 7+ years in retail/service leadership, 3+ years in senior management, and a proven ability to manage budgets, build accountable teams, and enhance business systems.

Qualifications

• 7+ years of progressive leadership experience in retail, service, construction, home improvement, or related industry.
• 3+ years in a senior management role with responsibility for multiple departments or locations.
• Demonstrated success managing budgets, improving profitability, and leading teams.
• Strong understanding of financial statements, including profit and loss reports.
• Proven ability to develop managers and build accountable teams.
• Experience improving business systems, processes, and operational efficiency.
• Strong communication, problem-solving, and decision-making skills.
• Ownership mentality with the motivation to grow a business.

Responsibilities

• Oversee daily operations across multiple showrooms, service, installation, and warehouse.
• Lead, coach, and hold department managers accountable for performance.
• Develop and implement strategies to increase revenue, profitability, and efficiency.
• Establish and monitor KPIs across sales, service, installation, and customer satisfaction.
• Manage labor costs, budgets, and overall financial performance.
• Improve internal processes, communication, scheduling, and accountability.
• Build a positive, performance-driven company culture.
• Work with ownership on strategic planning, expansion, and growth.
• Help develop leadership and systems to support additional locations.

Skills

Leadership

Senior management

Budget management

Profitability awareness

Developing managers

Operational efficiency

Communication skills

Ownership mentality

Job description

Creative Hot Tub Designs, Reno/Sparks, Nevada, seeks a hands-on General Manager to oversee daily operations across showrooms, service, installation and warehouse. You will work with ownership on long-term growth, develop leaders, improve efficiency, and drive profitability in a scalable business.

Ideal candidates have 7+ years in retail/service leadership, 3+ years in senior management, and a proven ability to manage budgets, build accountable teams, and enhance business systems.