General Manager – Retail, Service & Operations

Creative Hot Tub Designs; Reno (NV); Sur place; USD 100 000 - 115 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Health insurance

Dental insurance

Vision insurance

Paid time off

Sick leave

Résumé du poste

Creative Hot Tub Designs, Reno/Sparks, Nevada, seeks a hands-on General Manager to oversee daily operations across showrooms, service, installation and warehouse. You will work with ownership on long-term growth, develop leaders, improve efficiency, and drive profitability in a scalable business.

Ideal candidates have 7+ years in retail/service leadership, 3+ years in senior management, and a proven ability to manage budgets, build accountable teams, and enhance business systems.

Qualifications

• 7+ years of progressive leadership experience in retail, service, construction, home improvement, or related industry.
• 3+ years in a senior management role with responsibility for multiple departments or locations.
• Demonstrated success managing budgets, improving profitability, and leading teams.
• Strong understanding of financial statements, including profit and loss reports.
• Proven ability to develop managers and build accountable teams.
• Experience improving business systems, processes, and operational efficiency.
• Strong communication, problem-solving, and decision-making skills.
• Ownership mentality with the motivation to grow a business.

Responsabilités

• Oversee daily operations across multiple showrooms, service, installation, and warehouse.
• Lead, coach, and hold department managers accountable for performance.
• Develop and implement strategies to increase revenue, profitability, and efficiency.
• Establish and monitor KPIs across sales, service, installation, and customer satisfaction.
• Manage labor costs, budgets, and overall financial performance.
• Improve internal processes, communication, scheduling, and accountability.
• Build a positive, performance-driven company culture.
• Work with ownership on strategic planning, expansion, and growth.
• Help develop leadership and systems to support additional locations.

Connaissances

Leadership

Senior management

Budget management

Profitability awareness

Developing managers

Operational efficiency

Communication skills

Ownership mentality

Description du poste

Job Type: Full-Time | Senior Leadership

Base Salary: $100,000–$115,000 annually

Performance Bonus: Additional 15–25% based on company profitability and performance

Benefits: Company Vehicle, Paid Time Off, Sick Leave, Health, Dental & Vision Insurance

About Creative Hot Tub Designs

Creative Hot Tub Designs | Reno/Sparks, Nevada

Job Type: Full-Time | Senior Leadership

Base Salary: $100,000–$115,000 annually

Performance Bonus: Additional 15–25% based on company profitability and performance

Benefits: Company Vehicle, Paid Time Off, Sick Leave, Health, Dental & Vision Insurance

Creative Hot Tub Designs is an established and growing company specializing in luxury hot tubs, swim spas, fiberglass swimming pools, installation, and service.

With multiple retail locations, a dedicated service and installation operation, and expansion opportunities in the Las Vegas market, we're looking for an exceptional General Manager to help lead our next chapter of growth.

This is an opportunity for an experienced business leader who enjoys building strong teams, improving operations, driving profitability, and taking ownership of business results.

The Opportunity

We're seeking a hands-on, results-driven General Manager to oversee day-to-day business operations while working directly with ownership to execute our long-term growth strategy.

The ideal candidate is an entrepreneurial leader who can balance sales growth, operational efficiency, financial performance, and employee development.

This is not simply a store management position. We're looking for someone capable of leading an entire organization, developing its people, and helping build a scalable business.

Key Responsibilities

• Oversee daily operations across multiple retail showrooms, service departments, installation teams, and warehouse operations.
• Lead, coach, and hold department managers accountable for performance.
• Develop and implement strategies to increase revenue, profitability, and operational efficiency.
• Establish and monitor key performance indicators across sales, service, installation, and customer satisfaction.
• Manage labor costs, operating expenses, budgets, and overall financial performance.
• Improve internal processes, communication, scheduling, and accountability.
• Build a positive, performance-driven company culture.
• Work directly with ownership on strategic planning, expansion opportunities, and long-term business growth.
• Help develop the leadership structure and systems necessary to support additional locations.

Ideal Qualifications

• 7+ years of progressive leadership experience in retail, service, construction, home improvement, or a related industry.
• 3+ years in a senior management role with responsibility for multiple departments or locations.
• Demonstrated success managing budgets, improving profitability, and leading teams.
• Strong understanding of financial statements, including profit and loss reports.
• Proven ability to develop managers and build accountable teams.
• Experience improving business systems, processes, and operational efficiency.
• Strong communication, problem-solving, and decision-making skills.
• An ownership mentality with the motivation to grow a business.

Experience in the hot tub or swimming pool industry is not required. We value proven leadership, business judgment, and operational expertise.

Compensation & Benefits

• Competitive base salary of $100,000–$115,000.
• Performance-based bonus opportunity of 15–25% of base salary.
• Company vehicle.
• Health, dental, and vision insurance.
• Paid time off and sick leave.
• Opportunity to play a significant role in the company's future expansion and success.

Why Join Us?

This is an opportunity to step into an established business with a strong foundation and meaningful growth potential.

You'll work directly with ownership, have the authority to make an impact, and help shape the future of a growing company.

We're looking for someone who wants more than a job — someone who takes pride in building a successful organization and delivering measurable results.

• We look forward to connecting with experienced leaders who are excited about the opportunity.