General Manager: Growth Leader with Autonomy

Dial Duron Service Co.; Rockledge (PA); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Generous bonus plan

Auto Allowance

Comprehensive Medical, Dental and Vis​

Paid Training

401K Plan with match

Flexible spending account

Health savings account

Life insurance

Paid time off

Short Term Disability

Job summary

Dial Duron Service Co., a Southern Home Services company, is seeking a dynamic General Manager to lead a high-volume HVAC, Plumbing, and Electrical service business. The role emphasizes work-life balance, autonomy, and a commitment to excellence.

As General Manager you will oversee sales, operations, and profit and loss, develop strategic plans, mentor managers, and foster a collaborative, customer‑focused culture that drives growth and profitability.

Qualifications

• 5 years of managerial experience leading diverse teams.
• P&L management with budgeting and forecasting experience.
• Strong B2C sales track record in home services.
• Experience overseeing daily operations and quality control.
• Ability to develop and implement strategic plans.
• Excellent customer relationships and issue resolution.
• Experience recruiting and developing staff.
• Proven change management and growth implementation.
• Strong verbal and written communication skills.
• Data-driven decision making.

Responsibilities

• Create, communicate, and implement the mission and strategic direction, ensuring every employee feels their role is crucial to the organization's success and that they are part of a larger purpose.
• Lead managers across various layers of a successful organization, guiding them to align with and achieve the company’s strategic objectives.
• Formulate and implement the company’s strategic plan, collaborating with all levels of the organization to ensure effective execution and alignment with business goals.
• Stay informed about the competitive landscape, including external and internal factors, market opportunities, industry developments, and emerging standards.
• Guide the organization through change, including expanding business offerings and exploring innovative ideas and methods.
• Evaluate organizational success using key strategic metrics to assess ongoing performance and make necessary adjustments, utilizing measurable aspects of the work environment.
• Manage and develop leadership staff, including hiring, terminating, and disciplining employees; scheduling; setting priorities; conducting staff meetings; counseling; evaluating performance; and directing work assignments to optimize resource use and customer satisfaction.
• Collaborate with the executive team and senior leadership to ensure well-considered, timely decisions, and effectively communicate ideas and directions throughout the organization.
• Assess workload distribution to optimize manpower utilization and maximize profitability.
• Ensure adherence to all processes and procedures, maintaining compliance with safety and company regulations.
• Assume full financial responsibility for the organization’s operations.
• Address customer escalation issues and ensure customer satisfaction.
• Identify and recommend areas for improvement, striving to enhance overall efficiency and effectiveness.
• Additional duties as assigned.

Skills

Leadership

Strategic planning

Customer relations

Communication

Data-driven decisions

Team development

Change management

Tools

Service Titan

CRM software

Job description

Dial Duron Service Co., a Southern Home Services company, is seeking a dynamic General Manager to lead a high-volume HVAC, Plumbing, and Electrical service business. The role emphasizes work-life balance, autonomy, and a commitment to excellence.

As General Manager you will oversee sales, operations, and profit and loss, develop strategic plans, mentor managers, and foster a collaborative, customer‑focused culture that drives growth and profitability.