Growth-Driven Financial Services Rep (Loans & Tax)

WAC-TN World Finance Corporation of Tennessee; Antioch (TN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Bonus opportunities

Comprehensive benefits

Paid holidays and vacation

Job summary

World Acceptance Corporation is seeking a results-driven professional to drive loan sales, explain terms, and secure business both over the phone and in person at our Antioch branch. You will manage collections, tax-related services, and customer inquiries while delivering exceptional service.

The role requires a high school diploma, valid driver's license, and the ability to perform bank runs; experience in sales, customer service, and collections is preferred.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license, reliable transportation, and current insurance are required.
• Ability to independently perform all required bank runs, including transporting deposits.
• Ability to obtain required insurance licensing.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, application follow-up, tax services, and new business generation; thrive in a high-volume, phone-intensive environment.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions in compliance with company policies and applicable regulations.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.
• Complete required training and meet performance expectations for sales, collections, tax preparation, and account management

Skills

Sales experience

Customer service

Collections

Account management

High-volume calls

Communication

Problem-solving

Data entry

Education

High school diploma or equivalent

Job description

World Acceptance Corporation is seeking a results-driven professional to drive loan sales, explain terms, and secure business both over the phone and in person at our Antioch branch. You will manage collections, tax-related services, and customer inquiries while delivering exceptional service.

The role requires a high school diploma, valid driver's license, and the ability to perform bank runs; experience in sales, customer service, and collections is preferred.