Growth‑Driven E‑Commerce Supervisor

Smith's Food & Drug Centers; North Ogden (UT); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Job summary

Smith’s Food & Drug Centers is seeking a hands-on e-Commerce Operations Manager in Utah to oversee day-to-day store online shopping activities. You will staff the department, coach associates, and ensure orders are fulfilled accurately and on time.

You will lead initiatives to improve shopping experiences, manage product flow, and align with company policies while maintaining high standards of customer service and safety.

Qualifications

• High School Diploma or GED.
• Supervisory experience.
• Experience in the selection and hiring process.
• Strong organization skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds.
• Able to stand/walk for extended periods.
• Proficient in Microsoft Office.
• Excellent oral/written communication skills.
• Strong leadership skills.

Responsibilities

• Ensure the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the on-line shopping department.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet productivity standards and certify associates once they meet or exceed goals.
• Ensure orders are filled in a timely and accurate manner with requested items or suitable substitutes.
• Train associates on functions and duties of order selector and customer attendant roles.
• Lead team in planning, implementing and executing e-Commerce initiatives.
• Monitor and control expenses for the department.
• Provide feedback to management on effectiveness of plans and programs.

Skills

Supervisory experience

Microsoft Office

Excellent oral/written communication

Strong organization skills

Lifting up to 50 lbs

Stand/walk for extended periods

Leadership skills

Honesty and integrity in handling info

Education

High School Diploma or GED

Bachelor's Degree

Tools

POS knowledge

Job description

Smith’s Food & Drug Centers is seeking a hands-on e-Commerce Operations Manager in Utah to oversee day-to-day store online shopping activities. You will staff the department, coach associates, and ensure orders are fulfilled accurately and on time.

You will lead initiatives to improve shopping experiences, manage product flow, and align with company policies while maintaining high standards of customer service and safety.