E‑Commerce Operations Lead

Smith's Food & Drug Centers; Saint George (UT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling services

Associate discounts

Tuition reimbursement

Career growth

Job summary

Smith's Food & Drug Centers is seeking a Store e-Commerce supervisor to assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. The role supports the company's values of respect, honesty, integrity, diversity, inclusion and safety.

You will oversee order processing, scheduling, training, and performance feedback, and act as the person in charge when the Store e-Commerce manager is unavailable.

Qualifications

• Supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral and written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members adhere to laws, food safety procedures and guidelines
• Perform responsibilities of selectors and customer attendants as needed
• Train selectors and customer attendants
• Act as person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain intake of customer orders and assign work to staff
• Print and distribute order labels, including perishable orders
• Troubleshoot e-Commerce equipment and devices
• Maintain supplies and cleanliness of staging areas and equipment
• Report discrepancies to pricing, scanning, item location, and temperature types
• Perform opening and closing procedures
• Learn and implement process improvements from e-Commerce leadership
• Provide performance feedback to team members and participate in reviews
• Work cooperatively in a fast-paced and sometimes stressful environment
• Manage conflict in a calm, cooperative manner
• Maintain honesty and integrity regarding customer and business information
• Follow directions and seek assistance to resolve issues
• Provide support for interactions with minors, individuals with special needs, and older adults
• Perform essential job functions with or without reasonable accommodation

Job description

Smith's Food & Drug Centers is seeking a Store e-Commerce supervisor to assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. The role supports the company's values of respect, honesty, integrity, diversity, inclusion and safety.

You will oversee order processing, scheduling, training, and performance feedback, and act as the person in charge when the Store e-Commerce manager is unavailable.