E‑Commerce Operations Lead

Smith's Food & Drug Centers; White Rock (NM); On-site; USD 22,000 - 30,000; Full time

Job summary

Smith's Food & Drug Centers in New Mexico is seeking a Store e-Commerce Assistant to support daily operations of the store's e-Commerce department and assist the Store e-Commerce manager. You will help ensure accurate order processing and coordinate team activities in a fast-paced setting.

The role emphasizes respect, integrity, and safety while delivering friendly, efficient service, maintaining stock and cleanliness, and ensuring compliance with health and safety guidelines.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Experience in production or warehouse environments, stocking shelves or cashier work.
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team adheres to local, state and federal laws, food safety procedures and guidelines.
• Perform responsibilities required of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on daily and annual performance of team members.
• Ability to work in high paced and sometimes stressful environment.
• Ability to manage conflict in a professional manner.
• Provide honest and integrity in customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support interacting with minors, individuals with special needs, and/or older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Proven supervisory experience

Read shelf tags

Basic knowledge of computers

Excellent oral/written communication

Basic math skills

Self-directed, execute projects with少最

Job description

Smith's Food & Drug Centers in New Mexico is seeking a Store e-Commerce Assistant to support daily operations of the store's e-Commerce department and assist the Store e-Commerce manager. You will help ensure accurate order processing and coordinate team activities in a fast-paced setting.

The role emphasizes respect, integrity, and safety while delivering friendly, efficient service, maintaining stock and cleanliness, and ensuring compliance with health and safety guidelines.