Customer Success Specialist

Nordstrom, Inc.; Simi Valley (CA); On-site; USD 86,000 - 131,000; Full time

Job summary

Nordstrom, Inc. in Simi Valley, CA is seeking a Customer Success Specialist with a track record of leading sales marketing initiatives. You will nurture leads, translate insights into sharper campaigns, and guide clients through onboarding to ensure long-term engagement.

The role requires 4+ years of end-to-end sales marketing experience and an ability to turn customer data into strategic messaging. Expect a fast-paced, results-driven environment that rewards initiative and strong collaboration

Qualifications

• 4+ years steering sales marketing projects end to end.

Responsibilities

• Nurture slow sales marketing leads until timing flips in our favor.
• Translate customer insights into sharper campaign briefs.
• Walk new sales marketing clients through onboarding so they stick around.
• Translate Call Center Operations dashboards into actionable stories for the sales floor.
• Trade weekly notes with product on buyer requests in Simi Valley.
• Turn a $86,000 - $131,000 budget into measurable growth.
• Cultivate referral channels and strategic partnerships in Simi Valley.

Skills

Growth mindset

Creativity

Mentor teammates

Self-direction

Job description

Think of this Customer Success Specialist job at Nordstrom as part strategist, part hunter, all results, with Patience sharpening every move. You won't find a tighter fit if you've got 4 years, want $86,000 - $131,000, and crave a sales marketing team that lets you lead.

Key Responsibilities

• Nurture the slow sales marketing leads until timing flips in our favor
• A knack for translating customer insights into sharper campaign briefs
• Walk new sales marketing clients through onboarding so they stick around
• Translate Call Center Operations dashboards into stories the sales floor actually uses
• Trade weekly notes with product on what Simi Valley buyers keep requesting
• Turn a $86,000 - $131,000 budget into measurable outcome-focused growth
• Cultivate referral channels and strategic partnerships in Simi Valley

What You'll Bring

• Practical command of Growth Mindset, with bonus points for Creativity
• Demonstrated capacity to mentor or support mid-level teammates
• 4 or more years steering sales marketing projects end to end
• A teammate's instinct to unblock others before yourself
• Self-direction that survives a quiet Slack channel
• Authorized to work in the United States without sponsorship
• Demonstrated wins in sales marketing work somewhere near Simi Valley, CA

Built in Simi Valley and run on caffeine and conviction, Nordstrom turns messy sales marketing problems into clean, repeatable wins. Respect for your craft and your life outside it sits at the core of how Nordstrom operates.

The headline reads $86,000 - $131,000; the fine print is all upside, mentorship, benefits, and freedom to grow your Patience.

Newly timestamped, Nordstrom keeps this mid-level opening on the active board.

Got 4 of sales marketing experience itching for a new home? This is the door.