Growth‑Driven Customer Service Pro — Bear, DE

Kedia Corporation; Delaware; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading business services company in Delaware is seeking a Customer Service Representative to manage customer inquiries, resolve issues, and provide product-related information. The role requires excellent listening skills and the ability to communicate effectively in both written and spoken English. Candidates should be skilled in utilizing contact center and CRM software. This is an opportunity to join a fast-paced environment that values innovation and customer satisfaction.

Qualifications

• Knowledge of customer service principles and processes.
• Understanding of English language structure and composition.

Responsibilities

• Confer with customers to provide product information and take orders.
• Keep records of customer interactions and ensure issue resolutions.
• Resolve complaints and determine charges for services requested.

Skills

Active Listening

Speaking

Service Orientation

Critical Thinking

Negotiation

Tools

Contact center software

Customer relationship management software

Spreadsheet software

Job description

A leading business services company in Delaware is seeking a Customer Service Representative to manage customer inquiries, resolve issues, and provide product-related information. The role requires excellent listening skills and the ability to communicate effectively in both written and spoken English. Candidates should be skilled in utilizing contact center and CRM software. This is an opportunity to join a fast-paced environment that values innovation and customer satisfaction.