Customer Experience Specialist — Career Growth

Drive IT; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Signing bonus

Competitive Compensation

Career Growth Opportunities

Job summary

Drive IT is seeking a Customer Service Representative to join our team in Wilmington, NC. You will engage with customers via calls and emails, identify needs, process requests, and provide helpful solutions, maintaining a calm, friendly demeanor under pressure.

The role emphasizes clear communication, active listening, and the ability to work with CRM software while meeting individual and team targets. Training will keep skills current.

Qualifications

• Associates degree required.
• Previous CSR experience preferred.
• Comfortable using computers and CRM software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Excellent phone and verbal comms

Active listening techniques

Time management

Education

Associates Degree

Tools

CRM software

Job description

Drive IT is seeking a Customer Service Representative to join our team in Wilmington, NC. You will engage with customers via calls and emails, identify needs, process requests, and provide helpful solutions, maintaining a calm, friendly demeanor under pressure.

The role emphasizes clear communication, active listening, and the ability to work with CRM software while meeting individual and team targets. Training will keep skills current.