Growth-Oriented Customer Service Associate

Authoritygaragesupply; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A customer service solutions company located in Jacksonville, Florida, is seeking a Customer Service Representative. In this full-time role, you will provide exceptional service, process customer orders, and assist with inquiries using your knowledge of SAGE100 and SAGE CRM. A strong command of communication skills and the ability to solve problems creatively are essential. Candidates should be dedicated to continuous improvement and able to work collaboratively within teams.

Qualifications

• Exceptional verbal and written communication skills with high confidence.
• Proficient in Accounting/Transaction software such as SAGE100 & SAGE CRM.
• Creative problem solver with a strong dedication to work.

Responsibilities

• Maintain a positive service demeanor while interacting with customers.
• Respond promptly to customer inquiries via various channels.
• Process customer orders, changes, and returns according to procedures.
• Collaborate with the sales team to meet and exceed service expectations.
• Assist in generating statistical reports and maintaining business records.

Skills

Customer Service

Accounting/Transaction Software

Microsoft Office Suite

Verbal Communication

Written Communication

Problem Solving

Multitasking

Tools

SAGE100

SAGE CRM

Job description

A customer service solutions company located in Jacksonville, Florida, is seeking a Customer Service Representative. In this full-time role, you will provide exceptional service, process customer orders, and assist with inquiries using your knowledge of SAGE100 and SAGE CRM. A strong command of communication skills and the ability to solve problems creatively are essential. Candidates should be dedicated to continuous improvement and able to work collaboratively within teams.