Healthcare SaaS CSM: Retention, Expansion & Case Studies

Medonix; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Medonix seeks a Customer Success professional to own a portfolio of 25–35 small and mid-market accounts in a B2B SaaS/healthcare setting. You will drive retention, expansion ARR, and produce compelling case studies that showcase outcomes.

Responsibilities include conducting quarterly business reviews, leading expansion talks, coordinating escalations with ops, and partnering with marketing on case studies, while tracking retention metrics.

Qualifications

• 3+ years in customer success at a B2B SaaS or healthcare-services company.
• Comfort talking healthcare RCM at the level a billing manager will respect.
• Demonstrable track record on retention and expansion metrics.

Responsabilités

• Run quarterly business reviews on every account in your portfolio.
• Identify and lead expansion conversations: additional providers, locations, modules.
• Coordinate with the account lead and operations team on escalations.
• Author case studies on standout customer outcomes.

Connaissances

Customer Success

B2B SaaS

Healthcare knowledge

Description du poste

Medonix seeks a Customer Success professional to own a portfolio of 25–35 small and mid-market accounts in a B2B SaaS/healthcare setting. You will drive retention, expansion ARR, and produce compelling case studies that showcase outcomes.

Responsibilities include conducting quarterly business reviews, leading expansion talks, coordinating escalations with ops, and partnering with marketing on case studies, while tracking retention metrics.