Growth-Driven Branch Leader for Banking & Member Growth

COCC; Wilbraham (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

COCC in Wilbraham, MA is seeking an entrepreneurial Branch Manager to own branch performance, lead by example, develop a strong team, and deepen member relationships while delivering exceptional service.

You'll guide daily branch operations, coach staff, oversee lending activities, ensure compliance, monitor performance, and drive growth with a focus on member satisfaction and efficiency.

Qualifications

• Five years of banking experience.
• Strong leadership and team development skills.
• Comprehensive knowledge of banking/credit union products and services.
• Understanding of branch operations, policies, and procedures.
• Familiarity with IRA services.
• General knowledge of applicable legal and regulatory requirements.

Responsibilities

• Lead the day to day operations of the branch and ensure compliance with credit union policies and regulatory requirements.
• Drive branch growth through member engagement, relationship building, and promotion of credit union products and services.
• Supervise, coach, train, and develop branch employees to ensure excellent service and operational efficiency.
• Manage branch staffing, scheduling, workflow, and employee performance.
• Serve as a loan originator and process and approve loans within established authority limits.
• Assist with member service activities and support employees during peak periods.
• Ensure members receive prompt, professional, and courteous service.
• Resolve member concerns and complaints in a timely manner.
• Oversee branch cash controls, balancing activities, and deposit processing.
• Monitor branch security procedures and ensure compliance with established standards.
• Conduct regular staff meetings and support ongoing training and development.
• Track branch performance and prepare reports and recommendations for management.
• Manage branch expenses and identify opportunities to improve productivity and efficiency.
• Coordinate branch operations with lending, accounting, and other credit union departments.
• Maintain branch facilities, equipment, safety standards, and supply levels.
• Complete special projects and perform branch duties as needed.

Skills

Leadership

Team development

Banking knowledge

Regulatory understanding

Relationship management

Education

High school diploma

Job description

COCC in Wilbraham, MA is seeking an entrepreneurial Branch Manager to own branch performance, lead by example, develop a strong team, and deepen member relationships while delivering exceptional service.

You'll guide daily branch operations, coach staff, oversee lending activities, ensure compliance, monitor performance, and drive growth with a focus on member satisfaction and efficiency.