Branch Growth Leader — Service Excellence & Compliance

Align Credit Union; Danvers (MA); On-site; USD 67,000 - 84,000; Full time

Job summary

Align Credit Union in Danvers, MA is seeking a Branch Manager to lead daily operations, drive sales and service culture, and ensure the highest level of member service. This role focuses on regulatory compliance, staff development, performance coaching, and providing exceptional member experiences while growing the branch's book of business through community relationships.

You will hire, train, motivate the team, monitor branch metrics, and ensure coverage.

Qualifications

• Leading a team to meet and exceed sales and service goals while ensuring compliance with state and federal regulations.
• Interviewing, hiring, training, coaching and motivating branch staff.
• Monitoring branch performance metrics and driving growth with new and existing relationships.
• Representing the credit union in the community and with vendors to grow the book of business.
• Maintaining awareness of policies and procedures to protect the credit union and members.

Responsibilities

• Lead daily branch operations and service culture.
• Ensure high level of member service and regulatory compliance.
• Oversee staff performance, scheduling, and development.
• Drive sales and service goals and manage branch metrics.

Skills

Leadership

Sales & service

Regulatory compliance

Team management

Job description

Align Credit Union in Danvers, MA is seeking a Branch Manager to lead daily operations, drive sales and service culture, and ensure the highest level of member service. This role focuses on regulatory compliance, staff development, performance coaching, and providing exceptional member experiences while growing the branch's book of business through community relationships.

You will hire, train, motivate the team, monitor branch metrics, and ensure coverage.