Branch Manager

COCC; Wilbraham (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

COCC in Wilbraham, MA is seeking an entrepreneurial Branch Manager to own branch performance, lead by example, develop a strong team, and deepen member relationships while delivering exceptional service.

You'll guide daily branch operations, coach staff, oversee lending activities, ensure compliance, monitor performance, and drive growth with a focus on member satisfaction and efficiency.

Qualifications

• Five years of banking experience.
• Strong leadership and team development skills.
• Comprehensive knowledge of banking/credit union products and services.
• Understanding of branch operations, policies, and procedures.
• Familiarity with IRA services.
• General knowledge of applicable legal and regulatory requirements.

Responsibilities

• Lead the day to day operations of the branch and ensure compliance with credit union policies and regulatory requirements.
• Drive branch growth through member engagement, relationship building, and promotion of credit union products and services.
• Supervise, coach, train, and develop branch employees to ensure excellent service and operational efficiency.
• Manage branch staffing, scheduling, workflow, and employee performance.
• Serve as a loan originator and process and approve loans within established authority limits.
• Assist with member service activities and support employees during peak periods.
• Ensure members receive prompt, professional, and courteous service.
• Resolve member concerns and complaints in a timely manner.
• Oversee branch cash controls, balancing activities, and deposit processing.
• Monitor branch security procedures and ensure compliance with established standards.
• Conduct regular staff meetings and support ongoing training and development.
• Track branch performance and prepare reports and recommendations for management.
• Manage branch expenses and identify opportunities to improve productivity and efficiency.
• Coordinate branch operations with lending, accounting, and other credit union departments.
• Maintain branch facilities, equipment, safety standards, and supply levels.
• Complete special projects and perform branch duties as needed.

Skills

Leadership

Team development

Banking knowledge

Regulatory understanding

Relationship management

Education

High school diploma

Job description

Are you a hands on leader who thrives on building relationships, developing teams, and driving business growth? Our client, an established credit union in the Springield, MA area, is seeking an entrepreneurial Branch Manager who is ready to take ownership of branch performance, lead by example, and help grow member relationships and branch success. This is an opportunity for a motivated banking professional to make a meaningful impact while building a strong team and delivering exceptional service to members.

Why this opportunity?

This is an excellent opportunity for a results driven leader who wants more than simply maintaining operations. Theyare looking for someone who will take initiative, build relationships, develop employees, and help expand the branch. Success in this role creates the opportunity to grow your career while helping grow the branch and deepen member relationships.

What You’ll Do

• Lead the day to day operations of the branch and ensure compliance with credit union policies and regulatory requirements.
• Drive branch growth through member engagement, relationship building, and promotion of credit union products and services.
• Supervise, coach, train, and develop branch employees to ensure excellent service and operational efficiency.
• Manage branch staffing, scheduling, workflow, and employee performance.
• Serve as a loan originator and process and approve loans within established authority limits.
• Assist with member service activities and support employees during peak periods.
• Ensure members receive prompt, professional, and courteous service.
• Resolve member concerns and complaints in a timely manner.
• Oversee branch cash controls, balancing activities, and deposit processing.
• Monitor branch security procedures and ensure compliance with established standards.
• Conduct regular staff meetings and support ongoing training and development.
• Track branch performance and prepare reports and recommendations for management.
• Manage branch expenses and identify opportunities to improve productivity and efficiency.
• Coordinate branch operations with lending, accounting, and other credit union departments.
• Maintain branch facilities, equipment, safety standards, and supply levels.
• Complete special projects and perform branch duties as needed.

What You’ll Bring

• High school diploma.
• Five years of banking experience.
• A strong desire to grow the branch and your career
• Comprehensive knowledge of banking/credit union products and services.
• Understanding of branch operations, policies, and procedures.
• Familiarity with IRA services.
• General knowledge of applicable legal and regulatory requirements.
• Strong leadership and team development skills.
• Excellent member service and relationship management skills.

This is an on-site role in Wilbraham, MA. The salary range is $75,000 – $85,000. In addition, leadership is open to adding incentives tied to branch growth.