Growth-Driven Assistant Store Manager — Lead & Grow

Community Choice Financial Family of Brands; Town of Delmar (WI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid on-the-job training

Education reimbursement program

401(k) Retirement plan with company 1:

Medical insurance with telemedicine

Paid time off

Job summary

Community Choice Financial Family of Brands seeks an Assistant Store Manager in Delmar, DE to lead store operations and drive customer-focused financial services. You will manage accounts, oversee risk and compliance, and coach staff in a fast-paced retail setting.

The role requires a high school diploma, 1+ year in customer service, and 3+ months supervisory experience. In-person, full-time position with growth potential.

Qualifications

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Skills

Customer service

Supervisory experience

Communication skills

POS system proficiency

Driving license

Education

High school diploma or equivalent

Tools

MS Office

POS system knowledge

Job description

Community Choice Financial Family of Brands seeks an Assistant Store Manager in Delmar, DE to lead store operations and drive customer-focused financial services. You will manage accounts, oversee risk and compliance, and coach staff in a fast-paced retail setting.

The role requires a high school diploma, 1+ year in customer service, and 3+ months supervisory experience. In-person, full-time position with growth potential.