Growth-Driven Assistant Store Manager | Lead, Coach, Grow

CCF Family of Brands; Tullahoma (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational reimbursement

401(k) and Roth 401(k) with company-m+

Life and AD&D Insurance

Discount Marketplace access

Paid time off (12 days first year)

Casual dress code

Job summary

Check Into Cash in Tullahoma, TN is hiring an Assistant Store Manager to support customers through financial services while gaining hands-on store leadership experience. You’ll drive account management, customer outreach, and risk management in a fast-paced environment.

This role requires a high school diploma, at least one year in customer service, plus supervisory experience, with strong communication and computer skills.

Qualifications

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet the physical demands of the position.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, checkcashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, when applicable, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Customer service

Sales

Retail

Leadership

Communication skills

Phone usage

POS system

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Job description

Check Into Cash in Tullahoma, TN is hiring an Assistant Store Manager to support customers through financial services while gaining hands-on store leadership experience. You’ll drive account management, customer outreach, and risk management in a fast-paced environment.

This role requires a high school diploma, at least one year in customer service, plus supervisory experience, with strong communication and computer skills.