Growth Customer Success Associate

Flowcode; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Equity

Job summary

Flowcode is seeking a Customer Success professional to own a large portfolio of high-value customers from onboarding through renewal. You will be the quarterback, managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.

You’ll thrive by prioritizing ruthlessly, acting on health signals, and building trust quickly. This is an on-site role at our Soho, NYC offices with equity potential.

Qualifications

• 1-3 years in Customer Success or Account Management.
• Proven track record managing a high-volume book of business.
• Strong written communicator with sharp analytical instincts.
• Comfortable in a fast-paced, input-driven environment.

Responsibilities

• Full lifecycle management for a scaled portfolio from onboarding through renewal.
• Proactive outreach and issue resolution tied to health scores and adoption signals.
• Automated workflows that drive product education and value realization.
• Early churn detection and recovery plays.
• Upsell and cross-sell pipeline in partnership with Sales.
• Internal voice of the customer surfacing insights to Product and GTM teams.

Skills

Portfolio management

Account management

Analytical thinking

Strong written communication

Tools

HubSpot CRM

Job description

Flowcode is the leading offline-to-online conversion platform. The world's biggest brands (75%+ of the Fortune 500) use us to turn physical moments into direct, measurable digital connections. We're fast, privacy-compliant, and built for scale.

The Role

This isn't a "check in quarterly and hope for the best" CS job. You'll own a large portfolio of high-value customers across verticals, running the full lifecycle from onboarding to renewal. You'll be the quarterback: managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.

You'll Thrive Here If You

• Have managed a scaled book of business and know how to prioritize ruthlessly
• Are obsessive about signals and move fast on them - health scores, engagement dips, low adoption
• Have saved accounts others would have let churn
• Can build and optimize automated email workflows and actually measure whether they work
• Ramp fast on new tools and don't need hand-holding
• Build trust with customers quickly and keep it

What You'll Own

• Full lifecycle management for a scaled portfolio from onboarding through renewal
• Proactive outreach and issue resolution tied to health scores and adoption signals
• Automated workflows that drive product education and value realization
• Early churn detection and recovery plays
• Upsell and cross-sell pipeline in partnership with Sales
• Internal voice of the customer, always surfacing insights to Product and GTM teams

What You Bring

• 1-3 years in Customer Success or Account Management
• Proven track record managing a high-volume book of business
• HubSpot or equivalent CRM experience
• Strong written communicator with sharp analytical instincts
• Comfortable in a fast-paced, figure-it-out environment

This is anin-officerole at our beautiful offices in Soho, NYC.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is up to $65k-$75k OTE plus equity.