Enterprise Customer Success Manager - NYC

Chargeflow, Inc.; New York (NY); Hybrid; USD 108,000 - 132,000; Full time

Benefits offered by this job

Weekly Happy Hours

401(k) retirement plan with company match

Health benefits

Commuter Benefit

Job summary

Chargeflow, Inc. is seeking an Enterprise Customer Success Manager in NYC. This hybrid role requires experience in fintech and e-commerce, with strong skills in email marketing and community building. You will drive customer engagement through strategic communication and monitor key performance indicators with product management.

Benefits include health insurance, 401(k) matching, and weekly happy hours. The annual salary range is $120,000 USD.

Qualifications

• 2+ years of proven experience in fintech and/or e-commerce industries.
• Entrepreneurial mindset with prior founder experience strongly preferred.
• Strong background in product marketing with exceptional English communication skills.

Responsibilities

• Drive customer engagement and retention through strategic communication initiatives.
• Contribute to the Go-to-Market strategy and monitor product KPIs.
• Utilize storytelling skills to evangelize the product.

Skills

Email marketing

Community building

Growth initiatives

Product marketing

Storytelling

Job description

Enterprise Customer Success Manager - NYC

Welcome to Chargeflow. Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud‑free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it.

Who We’re Looking For – The Dream Maker

We’re looking for an Enterprise Customer Success Manager who can drive customer engagement and retention through strategic communication initiatives, including crafting effective email marketing campaigns, delivering impactful product updates, and executing growth strategies to accelerate user adoption and engagement.

Your Arena

• Go‑to‑Market Strategy: Actively contributing to the GTM strategy and regularly revisiting it to ensure alignment with the overall product strategy.
• KPI Definition & Monitoring: Working closely with product management and marketing teams to define and monitor post‑launch product KPIs.
• Storytelling & Evangelism: Utilizing strong storytelling skills to compellingly evangelize the product through social media, events, and other channels.
• Demand Generation: Driving demand for the product through effective positioning, messaging, and marketing programs that align with our business objectives.

What It Takes

• 2+ years of proven experience in the fintech and/or e‑commerce industries – Must.
• Entrepreneurial mindset with prior founder experience strongly preferred.
• Strong background in product marketing or related disciplines, with exceptional English writing and communication skills.
• Demonstrated success in email marketing, community building, and growth initiatives that drive user engagement and brand awareness.

Benefits

• Weekly Happy Hours
• 401(k) retirement plan with company match
• Health benefits
• Commuter Benefit

The annual salary range for this position is $120,000 USD.

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we’ve developed an AI‑driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success‑based approach.

Backed by $49 M led by Viola Growth, OpenView, Sequoia Capital and other top tier global investors, Chargeflow has embarked on a product‑led growth journey. Today, we represent a tight‑knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.

This is a hybrid position from our NYC offices