Growth CS Associate - Onsite in SoHo, NYC

Flowcode; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Equity

Job summary

Flowcode is seeking a Customer Success professional to own a large portfolio of high-value customers from onboarding through renewal. You will be the quarterback, managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.

You’ll thrive by prioritizing ruthlessly, acting on health signals, and building trust quickly. This is an on-site role at our Soho, NYC offices with equity potential.

Qualifications

• 1-3 years in Customer Success or Account Management.
• Proven track record managing a high-volume book of business.
• Strong written communicator with sharp analytical instincts.
• Comfortable in a fast-paced, input-driven environment.

Responsibilities

• Full lifecycle management for a scaled portfolio from onboarding through renewal.
• Proactive outreach and issue resolution tied to health scores and adoption signals.
• Automated workflows that drive product education and value realization.
• Early churn detection and recovery plays.
• Upsell and cross-sell pipeline in partnership with Sales.
• Internal voice of the customer surfacing insights to Product and GTM teams.

Skills

Portfolio management

Account management

Analytical thinking

Strong written communication

Tools

HubSpot CRM

Job description

Flowcode is seeking a Customer Success professional to own a large portfolio of high-value customers from onboarding through renewal. You will be the quarterback, managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.

You’ll thrive by prioritizing ruthlessly, acting on health signals, and building trust quickly. This is an on-site role at our Soho, NYC offices with equity potential.