Customer Success Manager

getflowpath; Atlanta (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

No Vacation Tracking

Health, Dental, and Vision Insurance

Casual dress all-day, everyday

401K

Flexible work from home days

Job summary

FlowPath is seeking its first Customer Success Manager to help onboard and delight customers throughout their lifecycle, guiding adoption and value realization.

You will own customer relationships, analyze usage, troubleshoot, and advocate for customers while collaborating with product and support in a fast-paced startup.

Qualifications

• Excellent written and verbal communication skills.
• Experience building lasting customer relationships and/or customer support experience.
• Strong analytical and critical thinking skills.
• Proficient in Google Workspace (Docs, Sheets, Slides).
• Ability to multitask with exceptional time-management skills.
• Willingness to learn and grow in a startup environment.

Responsibilities

• Delight customers throughout onboarding and lifecycle.
• Analyze client usage and tailor success plans for a diverse base.
• Learn fast and be quick in a fast-paced environment.
• Become an expert on FlowPath FM Platform setup and troubleshooting.
• Help clients investigate technical challenges and escalate when needed.
• Be the go-to resource to ensure customers have the best experience with our platform.
• Manage the Help Center to aid self-service support.
• Communicate via chat, email, or phone to resolve queries promptly.

Skills

Communication

Customer relationships

Analytical thinking

Time management

Team collaboration

Startup mindset

Curiosity

Multitasking

Education

Education: As little or as much as it takes to do the job

Tools

Google Workspace

Job description

FlowPath is looking for their first Customer Success Manager to join our team. El numero uno.

As a Customer Success Manager, you will be “delighting” customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions.

The right candidate will:

• Be able to passionately explain how FlowPath can make an impact for our customers’ businesses and make them operational heroes within their organization
• Analyze client usage and integrate insights into a tailored success plan for our diverse customer base
• Learn fast, and be quick on their feet in a fast-paced environment
• Become an expert on facilities and operations
• Develop a thorough understanding of setting up and troubleshooting FlowPath FM Platform
• Help clients investigate technical challenges
• Be the go-to resource to ensure clients have the best possible experience with our platform
• Manage the Help Center to help clients find answers when they need them
• Effectively communicate with customers via chat, email, or phone to provide prompt technical support
• Be passionate about making our customers happy
• Be open to “wearing multiple hats” with a readiness to support all members of the FlowPath team - flexibility is key for this role!

What it take to be a rockstar in this position:

• Positive, supportive, and self-starting
• Gritty and persistent
• Highly organized and extremely detailed oriented
• You play well with others
• Ability to prioritize & multi-task with exceptional time-management skills
• You are curious and will ask questions to get to the heart of the matter
• Strong interest in technology and/or software
• Genuine passion for helping others reach their goals
• Adaptable and energetic team player
• Willingness and desire to learn and grow quickly in a startup environment
• Requirements:
• Excellent written and verbal communication skills
• Background in establishing and building lasting customer relationships and/or customer support experience
• Strong analytical and critical thinking skills
• Proficient in Google Suite (Docs, Sheets, Slides)
• Education: As little or as much as it takes to do the job

INCREDIBLE BENEFITS

• No Vacation Tracking (you take vacation whenever you want — no need to keep track)
• Health, Dental, and Vision Insurance
• Casual dress all-day, everyday
• Ask us about Frank, Porter, and Beau
• 401K
• Flexible work from home days