Enterprise Customer Success Manager - NYC

Chargeflow; New York (NY); Hybrid; USD 110,000 - 135,000; Full time

Benefits offered by this job

401(k) with company match

Full health benefits

Job summary

Chargeflow, a fintech leader, seeks an Enterprise Customer Success Manager to drive engagement and retention through strategic communication initiatives, including email marketing campaigns, product updates, and growth programs.

This hybrid NYC role shapes GTM strategies, defines post-launch KPIs with cross-functional teams, and evangelizes the product across channels to accelerate adoption and brand awareness.

Qualifications

• 2+ years of proven experience in fintech and/or e-commerce.
• Entrepreneurial mindset with founder experience strongly preferred.
• Strong background in product marketing or related disciplines, with exceptional English writing and communication skills
• Demonstrated success in email marketing, community building, and growth initiatives that drive user engagement and brand awareness

Responsibilities

• Go-to-Market Strategy: Actively contribute to the GTM strategy and regularly revisit it to ensure alignment with the overall product strategy.
• KPI Definition & Monitoring: Work closely with product management and marketing teams to define and monitor post-launch product KPIs.
• Storytelling & Evangelism: Use strong storytelling skills to compellingly evangelize the product through social media, events, and other channels.
• Demand Generation: Drive demand for the product through effective positioning, messaging, and marketing programs that align with our business objectives.

Skills

Email marketing

Growth initiatives

Customer success

Storytelling

Product marketing

English writing

Tools

CRM software

Marketing automation

Job description

Welcome to Chargeflow

Chargeflow is at the forefront of fintech and AI innovation, backed by leading venture capital firms. Our mission is to build a fraud‑free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it.

Who We're Looking For – The Dream Maker

We’re looking for an Enterprise Customer Success Manager who can drive customer engagement and retention through strategic communication initiatives, including crafting effective email marketing campaigns, delivering impactful product updates, and executing growth strategies to accelerate user adoption and engagement.

Your Arena

• Go-to-Market Strategy: Actively contribute to the GTM strategy and regularly revisit it to ensure alignment with the overall product strategy.
• KPI Definition & Monitoring: Work closely with product management and marketing teams to define and monitor post‑launch product KPIs.
• Storytelling & Evangelism: Use strong storytelling skills to compellingly evangelize the product through social media, events, and other channels.
• Demand Generation: Drive demand for the product through effective positioning, messaging, and marketing programs that align with our business objectives.

What It Takes

• 2+ years of proven experience in the fintech and/or e‑commerce industries – Must
• Entrepreneurial mindset with prior founder experience strongly preferred
• Strong background in product marketing or related disciplines, with exceptional English writing and communication skills
• Demonstrated success in email marketing, community building, and growth initiatives that drive user engagement and brand awareness

Why This Role

• This role combines customer success, growth, and product communication, making it highly strategic for the company's continued expansion.
• 401(k) with company match and full health benefits

The annual salary range for this position is $120,000 USD.

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI‑driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success‑based approach.

Backed by $49M led by Viola Growth, OpenView, Sequoia Capital and other top tier global investors, Chargeflow has embarked on a product‑led growth journey. Today, we represent a tight‑knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.

• This is a hybrid position from our NYC offices.