Account Manager | Strategic

Ramp; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

100% medical, dental & vision insurance

401k with employer match

Flexible PTO

Fertility HRA

WFH stipend

Wellness stipend

Parental Leave

Relocation support

Pet insurance

Job summary

A financial operations platform is seeking a Strategic Account Manager responsible for driving strategy and growth for 8-12 enterprise customers. This role requires building strong relationships across all levels and managing complex stakeholder dynamics. The ideal candidate has over 9 years of experience in Account Management, a strong understanding of fintech products, and a proven track record of upselling. Competitive benefits and a flexible work environment are offered.

Qualifications

• 9+ years of experience in Account Management, Customer Success, or similar revenue-focused role.
• 3+ years managing strategic Enterprise accounts with proven commercial ownership.
• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products.

Responsibilities

• Own a portfolio of 8–12 strategic Enterprise customers for retention and growth.
• Maintain and grow revenue by identifying upsell opportunities.
• Build and execute detailed account plans with QBRs and reviews.

Skills

Account Management

Customer Success

Fintech knowledge

B2B SaaS products

Negotiation skills

Financial value articulation

Job description

About Ramp

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.

Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affim, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

As a Strategic Account Manager, you will be responsible for driving the strategy, growth, and overall health of a book of 8–12 of Ramp’s largest and most strategic customers. You’ll own the long‑term relationship and be accountable for maintaining and growing revenue, driving product adoption, and ensuring your customers achieve meaningful business outcomes on Ramp.

You’ll build deep relationships across all levels of your customers’ organizations, from day‑to‑day operators to C‑suite executives, and be skilled at managing complex stakeholder dynamics and product configurations. Internally, you’ll partner closely with senior leaders and cross‑functional teams at Ramp to strengthen our B2B relationships, coordinate strategic initiatives, and feed structured insights into our product roadmap and internal processes.

What You’ll Do

• Own a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health

• Maintain and grow revenue and usage within your book of business by identifying, pitching, and executing on upsell and cross‑sell opportunities

• Build and execute detailed account and territory plans, including QBRs and executive reviews that highlight results, surface risks, and align on future growth

• Lead frequent customer conversations (status calls, roadmap discussions, upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with Ramp

• Own end‑to‑end execution of renewals and expansions, from discovery and solution design through commercial negotiation and close

• Serve as a Ramp product expert, proactively uncovering workflow gaps and recommending solutions that save customers time and money, while guiding them toward deeper platform adoption

• Partner cross‑functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives and deliver tailored, enterprise‑grade solutions

• Provide structured feedback to product and leadership teams, translating customer needs and patterns into recommendations that shape Ramp’s Strategic and Enterprise roadmap

• Navigate and align internal and external stakeholders, including C‑suite executives, investors, partners, and cross‑functional teams

• Use data and analytics to inform your strategy, monitor account performance, and communicate impact and opportunities in a clear, grounded way

What You Need

• 9+ years of experience in Account Management, Customer Success, or a similar revenue‑focused role

• 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership

• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products

• Demonstrated success negotiating and closing complex six‑figure renewals and upsells

• Ability to understand and communicate complex product workflows, integrations, and technical configurations

• High fluency in financial value drivers — able to articulate ROI, payback periods, process modernization, and cost savings

• Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0→1 as strategic customers push the limits of Ramp’s platform and require new, scalable solutions

• Strong executive communication and storytelling skills with the ability to influence cross‑functionally and at the C‑suite

• Consistent track record of hitting or exceeding revenue targets in fast‑paced environments

• Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity

• Willingness to travel for customer on‑sites, events, and internal team summits

Nice to Haves

• Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, accounting, controllers, expense management).

• Experience at a high‑growth startup

Benefits (for U.S.-based full‑time employees)

• 100% medical, dental & vision insurance coverage for you

  • Partially covered for your dependents

  • One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $5,000 per year)

• WFH stipend to support your home office needs

• Wellness stipend

• Parental Leave

• Relocation support to NYC or SF (as needed)

• Pet insurance

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Ramp Applicant Privacy Notice