Housekeeping Office Coordinator

Bretton Woods; New Hampshire; On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, NH, is seeking a proactive Housekeeping Coordinator to support daily assignments, room readiness, and inventory control.

You will collaborate with Front Desk and Supervisors to ensure timely room readiness, communicate guest requests, and maintain excellence in service at a premier mountain resort.

Qualifications

• Previous housekeeping or hospitality experience preferred.
• Strong organizational and communication skills.
• Ability to work flexible shifts and adapt to occupancy needs.

Responsibilities

• Assist in daily coordination of Housekeeping assignments to staff.
• Allocate rooms to be cleaned and prepare supervisor boards.
• Coordinate with Front Desk Rooms Controller for arrivals and inventory.
• Monitor room status and communicate requests to relevant teams.
• Maintain cleanliness and organization within the department.
• Complete all other duties as assigned.

Skills

Housekeeping experience

Organizational skills

Communication

Flexibility

Tools

Synergy

PMS

Microsoft Outlook

Job description

Omni Mount Washington Resort, 310 Mount Washington Hotel Rd, Bretton Woods, New Hampshire, United States of America

Job Description

Posted Tuesday, August 4, 2026 at 4:00 AM

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Overview:

To assist in the daily coordination of Housekeeping assignments to department staff, ensuring prompt and efficient operations

Essential Functions:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Open Housekeeping department, assigning rooms to be cleaned each day to room attendants and creating boards. Assign VIP to room attendants and supervisors. Preparing supervisor boards of detailed information of rooms to inspect and action items.
• Coordinate arrivals and rooms inventory working closely with the Hotel Front Desk Rooms Controller. Maintain clear and efficient communication with the Front Desk and Supervisors.
• Monitor computer system, PMS, stats.
• Respond to all phone calls/requests from guests and other departments.
• Dispatch specific requests to floor supervisors and runners.
• Ensure rollaway beds, refrigerators and other requested items are inventoried and logged accurately.
• Enter and monitor housekeeping tickets in synergy. Coordinate Care and Out of Order rooms with Engineering and Front Office.
• Monitor Medallia, pass along and profile notes daily for housekeeping issues, communicating with engineering.
• Check in department shipments physically and receive orders in Birchstreet, submitting complete and accurate paperwork to accounts payable in a timely manner.
• Monitor office supply inventory, communicating needs to Director.
• Coordinate signatures and submission of weekly department Time Edit and Time Audit forms, as well as all Training Rosters, to Paymaster in a timely manner.
• Enter weekly department schedules in to Kronos in a timely manner.
• Maintain cleanliness and organization in department.
• Complete all other duties as assigned.

Hotel Specific Essential Functions:

• Ability to work cohesively with and support co-workers and management both within and outside of your department.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work schedule based on resort occupancy and departmental need.
• Physical Requirements:
• Ability to sit and stand for long periods of time, walk, push, pull, stoop, bend and lift items of moderate weight.
• Mostly office environment.
• Interior of hotel with occasional travel around property.
• Tools & Equipment:
• Synergy, Microsoft Outlook, PMS

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Omni Mount Washington Resort, 310 Mount Washington Hotel Rd, Bretton Woods, New Hampshire, United States of America