Group Reservations & Guest Services Coordinator

Omni Hotels & Resorts; Bretton Woods (NH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay cycle

Complimentary meals in cafeteria

Healthcare coverage options

Job summary

Omni Mount Washington Resort & Spa in Bretton Woods, New Hampshire is seeking a Reservations Agent to understand the resort and its lodging options and to make reservations for guests based on their needs.

The role involves handling accommodations and dining reservations, changing or canceling bookings, processing confirmations, and assisting Sales and Conference Services with group inquiries. Flexible hours including nights, weekends, and holidays are required.

Qualifications

• Must be available to work flexible hours to include nights, weekends, and holidays.

Responsibilities

• Make reservations/both for accommodations and dining.
• Change/cancel reservations.
• File Reservations and back-up.
• Handle mail/correspondence/brochure requests.
• Post advance deposits.
• Process confirmations.
• Track purchased gift certificates and book Comp Certificate Reservations.
• Data input delivered reservations from ORS.
• Assist Sales and Conference Services when specific questions arise regarding groups.
• Assist internal Associates with occupancy and availability information.
• Assist OmniRez with specific questions that help them to sell and close reservations sales.

Job description

Omni Mount Washington Resort & Spa in Bretton Woods, New Hampshire is seeking a Reservations Agent to understand the resort and its lodging options and to make reservations for guests based on their needs.

The role involves handling accommodations and dining reservations, changing or canceling bookings, processing confirmations, and assisting Sales and Conference Services with group inquiries. Flexible hours including nights, weekends, and holidays are required.