Group Visits Reservation Specialist

State of South Carolina; Columbia (SC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Dynamic, mission-driven environment

Complimentary general admission and at

Employee discount in the gift shop

Membership discount options with 1,000

Job summary

The Group Visits Reservation Specialist at the South Carolina State Museum Commission manages school and tour group visits, handles reservations, and coordinates with the Visitor Experience and Education teams. You’ll welcome guests, process admissions, and ensure smooth scheduling for diverse groups.

The role emphasizes high-quality customer service, flexibility with a rotating part-time schedule, and a commitment to the museum’s mission and visitor experience.

Qualifications

• This role requires friendly, guest-facing service experience and comfort handling groups.
• Experience with tours or amusement settings is preferred.
• On-the-job training will be provided.

Responsibilities

• Provide excellent guest service to museum visitors.
• Manage reservation requests via online submissions, emails, and phone calls; coordinate with staff.
• Operate ticketing and POS system to create itineraries and sell admission tickets.
• Assist with intake, welcoming, payments, and schedule logistics on visitation day.
• Handle cash and process payments; collect outstanding balances.
• Communicate changes to affected departments and respond to inquiries.
• Respond to customer problems or complaints; model professional standards.

Skills

Customer service

Tour groups experience

Communication

Education

High school diploma or equivalent

Tools

Ticketing system

POS system

Job description

Job Summary

This position is in the Operations & Customer Experience Division of the South Carolina State Museum Commission. The Group Visits Reservation Specialist is a guest-facing position that oversees the entirety of a school or tour group here at the museum. If you love interacting with people and have a passion for arts and culture, we’d love to meet you!

In this position your duties will include but are not limited to the following:

• Provide excellent guest service to museum visitors.
• Managing reservation requests, including online submissions, emails, and phone calls. Coordinating with other Group Visits staff to divide assignments.
• Operating the museum’s ticketing and POS system to create itineraries for groups, building out schedules that fit their needs.
• Working alongside the Visitor Experience and Education teams the day of visitation to help with intake, welcoming, processing outstanding payments, and coordinating schedule logistics.
• Operating the museum’s ticketing and POS system to sell admission tickets to groups and general admission guests as needed.
• Handle cash, Processing payment, collecting outstanding balances on orders.
• Communicating changes and updates as necessary to affected departments.
• Respond promptly to telephone and web inquiries.
• Respond to customer problems or complaints.
• Model the standards for performance and attitude in the daily performance of work.

Education and Experience:

• High school diploma or equivalent preferred.
• Previous experience with customer service, tour groups, or amusement organizations preferred.
• On-the-job training provided.

Physical Requirements:

• Prolonged periods of standing and walking throughout the museum lobby
• Must be able to lift up to and push or pull 25 pounds at times.
• Ability to read and interpret written materials, labels, and on-screen information necessary to perform the duties of the position.

Additional Requirements:

• Must be available to work a flexible, rotating part-time schedule, including weekends, holidays, and occasional evenings or nights as required.

Perks:

• Work in a dynamic, mission-driven environment with a supportive team
• Complimentary general admission and attraction tickets
• Employee discount in the gift shop
• Membership discount options with reciprocal admission to 1,000+ other museums across the US.

The State Museum Commission is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.