Visitor Services Associate

State-of-South-Carolina; South Carolina; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Complimentary general admission and at

Gift shop employee discount

Membership discounts with reciprocal館

Job summary

The Visitor Services Associate role at the South Carolina State Museum Commission involves greeting guests, handling admissions, and operating the 4D Theater. You will rotate duties between ticketing, check-ins, and theater management while delivering exceptional customer service in a culturally vibrant setting.

Ideal candidates have a high school diploma (preferred) and a willingness to learn; prior experience in amusement/theater/retail is a plus.

Qualifications

• High school diploma or equivalent preferred.
• On-the-job training provided.
• Experience with amusement organizations, theaters, or retail preferred.

Responsibilities

• Operate the museum ticketing system and check in guests at admissions.
• Manage theater reservations and run the 4D Theater shows.
• Provide exceptional guest service and resolve issues.
• Answer the main museum phone line and assist inquiries.
• Maintain inventory of supplies and keep desks clean and organized.
• Support programs, exhibitions, and special initiatives through visitor engagement.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Job Summary

This position is in the Operations & Customer Experience Division of the South Carolina State Museum Commission. The Visitor Services Associate is a guest-facing position that takes shifts between running the museum’s admissions desk and operating the museum’s 4D Theater. If you love interacting with people and have a passion for arts and culture, we’d love to meet you!

In this position your duties will include but are not limited to the following:

• Operating the museum’s ticketing system, checking in guests as they enter and reserving showtimes at the museum’s theaters.
• Operating the museum’s 4D Theater, including checking in guests, starting shows, maintaining 3D glasses stock, and assisting with basic troubleshooting.
• Providing exceptional customer service to guests, resolving problems, and remaining up to date on museum offerings.
• Answering the museum’s main phone line to assist guest inquiries and transfer calls.
• Assisting in maintaining inventory of supplies, including ticket stock, brochures, and maps.
• Maintaining cleanliness and organization of the State Museum’s admissions desk, 4D Theater and main lobby.
• Supporting the State Museum’s programs, exhibitions, and special initiatives through visitor engagement.

Education and Experience:

• High school diploma or equivalent preferred.
• Previous experience with amusement organizations, theaters, or retail preferred.
• On-the-job training provided.

Physical Requirements:

• Prolonged periods of standing and walking throughout the museum lobby,
• Must be able to lift up to and push or pull 25 pounds at times.
• Ability to read and interpret written materials, labels, and on-screen information necessary to perform the duties of the position.

Additional Requirements:

• Must be available to work a flexible, rotating part-time schedule, including weekends, holidays, and occasional evenings or nights as required.

Schedule:

• This position is approved to work up to a maximum of 29.5 hours per week.
• Core museum operations hours are Tue-Sat: 9:30-5:00 | Sun: 11:30-5:00, with occasional need for nighttime, morning, or Monday event coverage.

Perks:

• Work in a dynamic, mission-driven environment with a supportive team
• Complimentary general admission and attraction tickets
• Employee discount in the gift shop
• Membership discount options with reciprocal admission to 1,000+ other museums across the US.

The State Museum Commission is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.