Visitor Services Associate

State of South Carolina; Columbia (SC); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Complimentary general admission and 1,

Employee discount in the gift shop

Membership discount options with 1,000

Job summary

The South Carolina State Museum Commission is seeking a Visitor Services Associate in the Operations & Customer Experience Division. This guest-facing role alternates between the admissions desk and the museum’s 4D Theater, ideal for someone who enjoys interacting with people and loves arts and culture.

Responsibilities include running the ticketing system, checking in guests, managing showtimes, assisting with theater operations, and providing friendly service.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in amusement, theater, or retail environments preferred.
• On-the-job training provided.

Responsibilities

• Operate the museum's ticketing system, check in guests, and reserve showtimes.
• Operate the 4D Theater, check in guests, start shows, and manage 3D glasses stock.
• Provide exceptional customer service and resolve guest issues.
• Answer the museum's main phone line to assist inquiries and transfers.
• Assist in maintaining inventory of supplies (ticket stock, brochures, maps).
• Maintain cleanliness and organization of admissions desk, 4D Theater and lobby.
• Support programs, exhibitions, and special initiatives through visitor engagement.

Skills

Customer service

Interpersonal communication

Multitasking

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

Job Summary

This position is in the Operations & Customer Experience Division of the South Carolina State Museum Commission. The Visitor Services Associate is a guest-facing position that takes shifts between running the museum’s admissions desk and operating the museum’s 4D Theater. If you love interacting with people and have a passion for arts and culture, we’d love to meet you!

In this position your duties will include but are not limited to the following:

• Operating the museum’s ticketing system, checking in guests as they enter and reserving showtimes at the museum’s theaters.
• Operating the museum’s 4D Theater, including checking in guests, starting shows, maintaining 3D glasses stock, and assisting with basic troubleshooting.
• Providing exceptional customer service to guests, resolving problems, and remaining up to date on museum offerings.
• Answering the museum’s main phone line to assist guest inquiries and transfer calls.
• Assisting in maintaining inventory of supplies, including ticket stock, brochures, and maps.
• Maintaining cleanliness and organization of the State Museum’s admissions desk, 4D Theater and main lobby.
• Supporting the State Museum’s programs, exhibitions, and special initiatives through visitor engagement.

Education and Experience:

• High school diploma or equivalent preferred.
• Previous experience with amusement organizations, theaters, or retail preferred.
• On-the-job training provided.

Physical Requirements:

• Prolonged periods of standing and walking throughout the museum lobby,
• Must be able to lift up to and push or pull 25 pounds at times.
• Ability to read and interpret written materials, labels, and on-screen information necessary to perform the duties of the position.

Additional Requirements:

• Must be available to work a flexible, rotating part-time schedule, including weekends, holidays, and occasional evenings or nights as required.

Schedule:

• This position is approved to work up to a maximum of 29.5 hours per week.
• Core museum operations hours are Tue-Sat: 9:30-5:00 | Sun: 11:30-5:00, with occasional need for nighttime, morning, or Monday event coverage.

Perks:

• Work in a dynamic, mission-driven environment with a supportive team
• Complimentary general admission and attraction tickets
• Employee discount in the gift shop
• Membership discount options with reciprocal admission to 1,000+ other museums across the US.

The State Museum Commission is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.