CRM System Administrator

State of South Carolina; South Carolina; On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Paid vacation and sick leave

Telecommuting and flexible schedules

Job summary

The State Museum Commission in Richland County, South Carolina, is seeking an IT CRM Administrator (Entry-Level) to support CRM and ticketing/database systems, ensuring accurate visitor and donor data and smooth program registrations.

You will work under the Director of Information Technology, collaborating with Visitor Services, Education, Development, Marketing, and other departments in a dynamic nonprofit museum setting.

Qualifications

• High school diploma or equivalent; IT experience helpful.
• Associate or Bachelor’s degree in IT, Information Systems, Museum Studies, Business Administration, or related field.
• Basic understanding of databases and data structures.
• Strong communication skills and ability to assist nontechnical users.

Responsibilities

• Assist daily CRM and ticketing system administration and data entry.
• Provide user support and routine reports; help with data cleanup.
• Set up exhibitions and ticket types in the system.
• Troubleshoot CRM and database issues; escalate complex problems.
• Maintain data accuracy and quality checks.
• Support training materials and user guides.
• Participate in testing system updates and new features.
• Collaborate with multiple departments on ticketing and membership data.

Skills

Strong communication

Data basics

Assist nontechnical users

Education

AS/BS in IT or related field

Tools

CRM systems (Tessitura, Altru, Blackbaud, Salesforce)

Job description

Salary

$46,206.00 – $78,540.00 Annually

Location

Richland County, SC

Job Type

FTE – Full-Time

Job Number

194184

Agency

State Museum Commission

Division

Administration

Opening Date

10/16/2026

Closing Date

11/1/2026 11:59 PM Eastern

Class Code

AM62

Position Number

61166569

Normal Work Schedule

Other

Normal Work Schedule (Other)

Monday – Friday (8:30am-5:00pm); occasional evening/weekend support as needed

Pay Grade

TEC03

Hiring Range – Min.

$55,000.00

Hiring Range – Max.

$60,000.00

EEO Statement

Equal Opportunity Employer

Veteran Preference Statement

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

Are you looking to be part of an innovative team of professionals dedicated to telling South Carolina’s diverse stories? As the storytellers of South Carolina, the South Carolina State Museum (SCSM) strives to share the rich natural and cultural diversity of the state through its permanent collections, programs, and exhibitions. The SCSM is the largest museum in South Carolina, stewarding over 1.1 million objects and specimens and welcoming 5 million+ visitors over its 37-year history. The museum has embarked on a renovation of 150,000 square feet of its exhibition, programmatic and collection storage spaces occupying four floors of a historic 1890s textile mill on the National Register of Historic Places. Come be a part of our team “reimagining” what the South Carolina State Museum can be for our next generation of visitors, students, and scholars.

The IT CRM Administrator (Entry-Level) supports the museum’s mission by assisting with the operation, maintenance, and user support of the museum’s Customer Relationship Management (CRM) and ticketing/database systems. This position helps ensure accurate visitor, membership, and donor data; smooth ticketing and program registration processes; and reliable performance of key museum systems.

This role is an excellent opportunity for an early-career IT professional interested in nonprofit or cultural-institution technology. The Administrator works under the direction of the Director of Information Technology and collaborates with Visitor Services, Education, Development, Marketing, and other museum departments.

Responsibilities

• Assist with the daily administration of CRM and ticketing systems, including configuration, user permissions, and data entry standards.
• Support museum staff by answering system-related questions, generating routine reports, and assisting with data cleanup tasks.
• Help set up exhibitions, programs, events, and ticket types in the museum’s ticketing system.
• Perform first-level troubleshooting for CRM, ticketing, and database issues; escalation more complex issues to senior IT staff as needed.
• Maintain data accuracy through record review, deduplication, and data quality checks.
• Assist with documentation, user guides, and training materials.
• Participate in testing for system updates, new features, and upgrades.
• Support cross-departmental needs related to ticketing, membership, attendance data, donor information, and program registration.

Minimum and Additional Requirements

• A high school diploma and work experience in systems development and maintenance, technical support, or the support of database management systems. A bachelor’s degree in a related field may substitute for the required experience.
• Associate or Bachelor’s degree in Information Technology, Information Systems, Museum Studies, Business Administration, or a related field (or equivalent relevant experience).
• Basic understanding of databases and data structures.
• Strong communication skills with the ability to assist nontechnical users.

Preferred Qualifications

• Experience with CRM, ticketing, or donor-management platforms such as Tessitura, Altru, Blackbaud, Salesforce, or similar systems.
• Experience working in a museum, cultural institution, nonprofit, or customer-service-focused environment.
• Foundational knowledge of data management, reporting, or system workflows.

Additional Comments

• The successful candidate will demonstrate reliability, initiative, and a strong interest in supporting the museum’s mission and visitor experience. Some evening or weekend support may be required for special museum programs or events.
• This position requires the ability to sit, stand, lift up to 50 lbs occasionally, and move between office and museum public spaces as necessary.
• Applicants indicating college credit or degrees may be required to provide official transcripts upon request.

Benefits for State Employees

• health and dental insurance
• retirement and savings plan options
• paid vacation and sick leave
• telecommuting and flexible work schedules

Insurance Benefits

• health insurance, which includes prescription coverage and wellness benefits
• dental
• vision
• term life insurance
• long term disability
• flexible spending accounts for health and child care expenses

Retirement Benefits

• defined benefit and defined contribution plans
• South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options

Workplace Benefits

• tuition assistance
• holiday, annual and sick leave
• discounts on purchases, travel and more

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.