Group & VIP Sales Coordinator

InterContinental Hotels Group; City of Rochester (NY); On-site; USD 34,000 - 37,000; Full time

Job summary

InterContinental Hotels Group in Rochester, NY seeks a responsible coordinator to support client services for groups and in-house guests. Responsibilities include lead assignment, client communications, and handling proposals, contracts and monthly reports to ensure smooth department operations.

The role requires strong customer service, organizational abilities, and the capacity to coordinate with multiple hotel departments to fulfill guest and group needs.

Qualifications

• Type at least 50 wpm; proficient PC computer skills.
• Carrying or lifting items weighing up to 25 pounds.
• Frequent standing and movement around the facility.
• Excellent communication with clients, guests and staff.

Responsibilities

• Coordinate services for clients and in-house guests and provide administrative and sales support for the department.
• Lead handling for group enquiries and assign leads to group Sales Managers.
• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.
• Follow-up with clients and maintain accurate information.
• Prepare proposals, letters, contracts and related administrative tasks.

Job description

InterContinental Hotels Group in Rochester, NY seeks a responsible coordinator to support client services for groups and in-house guests. Responsibilities include lead assignment, client communications, and handling proposals, contracts and monthly reports to ensure smooth department operations.

The role requires strong customer service, organizational abilities, and the capacity to coordinate with multiple hotel departments to fulfill guest and group needs.