Group Sales & Events Coordinator

Foxwoods Resort Casino; Mashantucket (CT); On-site; USD 42,000 - 58,000; Full time

Job summary

Foxwoods Resort Casino is seeking a Resort Sales Associate to drive group sales support in a fast-paced environment. You will assist Sales Managers with proposals, contracts, site visits, and client coordination to secure unforgettable group experiences.

The role emphasizes organization, accurate Salesforce activity, and collaboration with Accounting and Finance for deposits, tax documents, and billing. Strong communication and hospitality skills are essential.

Qualifications

• High school diploma or GED plus 1 year administrative experience in a professional office environment; or an associate degree in Hospitality Management, Business Administration, Communications, Marketing or Events Management.
• Proficiency in hospitality systems (Salesforce, Cvent, Microsoft Office, Opera/Amadeus preferred).
• Exceptional verbal and written communication skills.
• High attention to detail and excellent organizational skills.
• Ability to work independently while managing multiple deadlines and requests.
• Professional demeanor and polished guest service approach.
• Must be able to work flexible hours which includes nights, weekends and holidays depending on business demands.
• Must be comfortable standing and walking for extended periods.
• Must be well-organized and detail oriented.

Responsibilities

• Adhere to the Mashantucket Pequot Tribe's Policies and Procedures.
• Answer calls and greet walk-in guests at the Resort Sales office with professional hospitality and accuracy.
• Screens and qualify incoming inquiries, enter leads in Salesforce, and forward to appropriate managers.
• Reviews and updates leads in 3rd party channels and assigns to managers.
• Generates detailed custom proposals based on inquiries and RFPs.
• Coordinates and manage site visits and planning meetings, including accommodations, travel, confirmations, and amenities.
• Generates detailed sales contracts and sends to clients for review and signature.
• Requests, collects, and processes client deposits and payments, ensuring adherence to payment schedules.
• Creates and maintains Salesforce activities and documentation for assigned managers.
• Maintains a clean, organized office environment and manages supplies.

Skills

Communication skills

Organizational skills

Independent worker

Customer service

Education

High school diploma or GED

Associate degree in Hospitality/Business/Communications/Marketing/Events Management

Tools

Salesforce

Cvent

Microsoft Office Suite

Opera/Amadeus

Job description

Foxwoods Resort Casino is seeking a Resort Sales Associate to drive group sales support in a fast-paced environment. You will assist Sales Managers with proposals, contracts, site visits, and client coordination to secure unforgettable group experiences.

The role emphasizes organization, accurate Salesforce activity, and collaboration with Accounting and Finance for deposits, tax documents, and billing. Strong communication and hospitality skills are essential.