Group Rooms Coordinator & Billing Specialist

Equinox Resort; West Palm Beach (FL); Presencial; USD 36.000 - 60.000; Jornada completa

Descripción de la vacante

Belgrove Resort in West Palm Beach is seeking a Group Rooms Coordinator to manage group bookings, collaborate with Sales and Front Desk, and ensure seamless arrival experiences for guests. The role emphasizes accurate group block setup, billing accuracy, and exceptional customer interaction.

The successful candidate will coordinate with various teams to deliver a smooth planning process, provide details on room availability and services, and support guests with a courteous, professional approach

Formación

• Experience in hotel or resort reservations preferred.
• Ability to read and verify group booking details.
• Excellent verbal and written communication.
• Knowledge of deposits and billing policies.

Responsabilidades

• Prepare and maintain group room blocks in PMS.
• Coordinate with Sales to finalize group arrival details.
• Set up billing patterns and verify group payments.
• Answer calls and greet guests with clear communication.
• Provide accurate information on availability and services.
• Handle guest inquiries and resolve issues tactfully.

Conocimientos

Customer service

Reservations

Billing

Communication

Teamwork

Bilingual EN/ES

Educación

High school diploma or equivalent

Herramientas

Property Management System (PMS)

Descripción del empleo

Belgrove Resort in West Palm Beach is seeking a Group Rooms Coordinator to manage group bookings, collaborate with Sales and Front Desk, and ensure seamless arrival experiences for guests. The role emphasizes accurate group block setup, billing accuracy, and exceptional customer interaction.

The successful candidate will coordinate with various teams to deliver a smooth planning process, provide details on room availability and services, and support guests with a courteous, professional approach