Group Reservations Coordinator - Rooms & Guest Experience

Benchmark West Palm Beach, LLC; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is seeking a highly engaging Group Rooms Coordinator for The Belgrove in West Palm Beach. You will coordinate group room blocks, partner with Group Sales and Front Desk, and ensure smooth guest experiences for diverse groups.

Responsibilities include answering calls, providing accurate availability and rates, and guiding guests through the reservation process. A fast-paced, guest‑focused environment awaits you with opportunities to grow within a world‑class property.

Qualifications

• High school diploma or equivalent required or equivalent experience.
• Previous hotel or resort experience preferred.
• Bilingual in English and Spanish preferred.
• Computer skills required for reservations and guest communications.
• Excellent verbal and written communication skills expected.
• Ability to work in a fast-paced setting and maintain professionalism.

Responsibilities

• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.
• Provide accurate information regarding availability, accommodation types, transportation, rates, and policies.
• Read, retrieve, communicate and verify information including confirmation numbers for callers.
• Input and retrieve data using a computer reservation system with efficient codes.
• Answer questions regarding hotel facilities, airline partnerships, local attractions, and directions.
• Know, understand, and communicate deposit and guarantee policies as requested.
• Handle complaints tactfully and negotiate resolutions when needed.
• Interact with resort staff in a polite and respectful manner.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

Reservation software

MS Office

Job description

Pyramid Global Hospitality is seeking a highly engaging Group Rooms Coordinator for The Belgrove in West Palm Beach. You will coordinate group room blocks, partner with Group Sales and Front Desk, and ensure smooth guest experiences for diverse groups.

Responsibilities include answering calls, providing accurate availability and rates, and guiding guests through the reservation process. A fast-paced, guest‑focused environment awaits you with opportunities to grow within a world‑class property.