Group Reservations Coordinator — Craft Wanderlust Experiences

The Belgrove Resort; West Palm Beach (FL); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

The Belgrove, a distinguished new 4‑Diamond resort, is part of Pyramid Global Hospitality in West Palm Beach. We seek a Group Rooms Coordinator to join the Reservations team, coordinating group blocks and collaborating with Sales and Front Desk to deliver exceptional service.

Bring a background in hotel or resort reservations, strong communication, and a client‑focused attitude. Bilingual English/Spanish is preferred; on‑site work with comprehensive training is provided.

Formación

• High school diploma or equivalent.
• Previous hotel or resort experience preferred.
• Bilingual in English and Spanish preferred.
• Excellent verbal and written communication skills.
• Strong computer skills and ability to navigate a property management system.

Responsabilidades

• Help guests discover and book their Wanderlust experience.
• Prepare and maintain group room blocks and master accounts in the property management system.
• Coordinate with Sales team to ensure all group details are prepared and set up for their arrival.
• Set up billing patterns and ensure the accuracy of group billing and payments.
• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.
• Provide accurate information regarding availability, accommodation types, transportation, rates, etc.
• Input and retrieve data using a computer reservation system with efficient codes.
• Read, retrieve, communicate and verify information including confirmation numbers to callers.

Conocimientos

Customer service

Hospitality

Communication

Bilingual EN/ES

Computer skills

Teamwork

Fast-paced work

Educación

High school diploma

Herramientas

Property management system

Descripción del empleo

The Belgrove, a distinguished new 4‑Diamond resort, is part of Pyramid Global Hospitality in West Palm Beach. We seek a Group Rooms Coordinator to join the Reservations team, coordinating group blocks and collaborating with Sales and Front Desk to deliver exceptional service.

Bring a background in hotel or resort reservations, strong communication, and a client‑focused attitude. Bilingual English/Spanish is preferred; on‑site work with comprehensive training is provided.